Shoryuramen Reviews

Non-GDPR compliant process and significant ommissions on menuMy friend and I recently visited SHORYU

My friend and I recently visited SHORYU in Westfield Stratford s food court Unfortunately our experience was disappointing due to some serious oversights in how they manage dietary information and refunds After my friend ordered I placed my order Just as it was being processed the server mentioned that my dish contained alcohol a detail not indicated on the menu board nor mentioned when my friend ordered I was surprised that such a significant ingredient wasn t disclosed As someone who abstains from alcohol for religious reasons I was grateful for the heads-up but it highlighted an inconsistency that felt unfair My friend after all could have had her reasons to avoid alcohol whether medical personal or religious Since the alcohol wasn t listed as an ingredient we requested a refund This simple request turned out to be much more complicated than expected Instead of issuing the refund the server presented a form requiring my friend s banking details with no clear information on how this data would be protected Handing over such sensitive information on paper at a food stall in a busy shopping centre felt completely unreasonable especially since the form lacked data protection assurances When my friend rightly refused we learned the server couldn t authorise the refund without a manager who wasn t even on duty let alone in the shopping centre To the server s credit she did her best within her limitations However this issue reflects a lack of support from management and inadequate company policies After an hour and a follow-up the refund was finally provided but the entire process was unnecessarily drawn out and stressful This situation could easily have been avoided if SHORYU had taken a few basic steps List key ingredients including alcohol on the menu Add a clause in the allergy section noting the presence of alcohol in dishes Implement a straightforward GDPR-compliant refund policy that respects customers privacy and doesn t require unnecessary data As a restaurant in a multicultural area SHORYU should be mindful of dietary restrictions and transparent about ingredients This isn t about changing the menu or removing alcohol from dishes it s about transparency respect for customer concerns and professionalism