Slumberkins Reviews

If I could give no stars I would

If I could give no stars I would I ordered 2 Slumberkins as Christmas presents for this year around Black Friday I went back to my email confirmation to see if I could track the package to see when I would expect the order to arrive To my surprise it said it was delivered and left at front door As you can probably already guess I did not receive this order It was never delivered to my home We have doorbell cameras as well as property cameras everywhere and no fedex deliveries have been made to my home When I tried to call fedex and put in my tracking the automated teller just says package was delivered and we can t help you after repeatedly trying to call and not getting anywhere I tried the virtual customer service that was a joke and useless as that as well did nothing except try to tell me that the delivery method is through USPS So then I call my post office which inform me they do not deliver fedex packages but they tried to help by looking up tracking but no luck as it was through fedex Fast forward to day 4 and 3 emails later to this company who still has not replied to any of my emails I try and call fedex again and FINALLY speak with someone To only be told that there is nothing they can do regarding the matter As the form of delivery from the sender is not traceable and offered me no help at all and told me I had to contact seller and gave them file a claim Clearly this is not working out as they are not responding to any of my emails and there is no contact to speak with someone I am extremely disappointed and annoyed that I thought this would make the perfect Christmas gifts as I ordered 2 and they are not cheap Now here I am with no refund or presents I DO NOT RECOMMEND THIS COMPANY Very UNPROFESSIONAL L Vaillancourt

Absolute scam

Such poor customer service I spent 150 on an order from this company and received an email saying it would ship in 1-4 days 7 days later there was still no shipping the company s excuse That they didn t have boxes and they missed the mark Why they re charging credit cards knowing full well they aren t going to meet their own self prescribed shipping obligation is beyond me I ve been following this company for quite some time and was SO excited for our first order but they turned out to just be a massive disappointment The watered down response and ridiculous excuse for lack of communication on order processing is shameful I m glad we received a refund but the fact that they KNEW they weren t going to meet the shipping window and didn t even bother to email customers is disappointing Don t promise customers a product you can t manage to get to them especially not for such an over inflated price tag They claimed the shipping boxes needed to get orders out arrived 6 26 however as of 6 30 people are still without tracking information Yesterday dozens of customers were asking about shipping on Slumberkins and Camp Slumberkins Instagram accounts All comments regarding those delays and MULTIPLE people sharing they haven t been updated have been deleted by the company Today comments are still being deleted as posted when the company is being questioned about the lack of communication and the shipping issue This is clearly just another company taking advantage of parents by overcharging for cute things because they know they ll sell They absolutely do not care about their customers

I ordered 5 items from Slumberkins on

I ordered 5 items from Slumberkins on November 27th They did not send them until December 18th Now they will not be here in time for Christmas Which is very sad and frustrating for me When contacting them they blamed Post Office I understand the Post office is overwhelmed with all the holidays and Covid But this is on them not the Post office I have order their stuff animals before and my granddaughters loved them and the books But after this situation I will no longer due business with them There are other companies that do this kind of products as well I will try a new company in future

I FINALLY received my daughters

I FINALLY received my daughters Slumberkins snuggler I was so excited to open it and give it to her I was completely disappointed Considering the price I paid for it and the time it took to get here when they said it would take 1-4 days i was expecting it to be a lot bigger The pictures on the site were very deceiving I was expecting more of a baby blanket size but it s the size of a small stuffed animal without the stuffing Had I known I would ve just gotten a stuffed animal I m extremely disappointed and I wouldn t recommend

Package never delivered would not issue refund or replacement

I never received the package while the company received my payment When I contacted customer service and asked for a refund or replacement order the company took several weeks to reply and ultimately reported that they would not make any efforts to resolve the issue As a brand new mom and person who works in the mental health field it s disappointing to me that a children and family company would scam families out of their money like this

Gdaughter lost her Otter on airplane

Gdaughter lost her Otter on airplane I paid for OVERNIGHT which for some reason was 113 00 when purchase complete That was 01 06 23 Today is 01 09 23 still NO RECEIPT NO EMAIL NO RESPONSE FROM COMPANYonly that they ACCEPT PAYMENT NO WONDER THEIR IS NO WAY TO CONTACT THEM-NO TELEPHONE NUMBERNO EMAIL RESPONSENO SOCIAL MEDIA RESPONSEHORRIBLE company that claim to be aiding children

Amazing business and products

I came across Slumberkins through an Instagram advertisement Without searching much about the company and based only on what the advertisement was showing I decided to buy one for my friend s son who is soon to become a big brother Children go through a tough time when there is change in their lives and they need the affirmation that they are still loved and connected I was not expecting much from this order as I have been pretty disappointed with other purchases from IG advertisements However Slumberkins not only delivered what they advertised but put me in a stage of awe on how they treated me all the way to the delivery of my purchase They kept me updated the whole time of shipping status and delivered my order really fast I forgot to sign my greeting card and they contacted me to get my permission to share my identity after my friend contacted them to know who had sent them the gift I became a huge fan of their business to the point that I want to buy their whole collection to myself I am now exploring their products and I am very impressed with all the social emotional learning resources they offer to help children to cope with whatever feeling or challenge they are facing Resources include snuggler books family activity coloring pages storytime and affirmation They even offer teacher tools with interactive lessons classroom products and free classroom activities I am so glad to see a company offering such a beautiful and powerful product Check out their products and gift all the little ones you love and care about Let s make sure our children grow knowing that they matter and they are worthy loved and cared We need to build a better society and we must start with our children

I am in love with our Slumberkin

I am in love with our Slumberkin We recently purchased a Slumberkin and its corresponding book I was very impressed with the quality and content in the book I love how simply it tackles changes to families and provides affirmations to repeat Shipping did take a while but it was clearly stated on the website that the shipping window is longer than normal right now I received a tracking number as soon as it did ship and everything arrived in perfect condition I am excited to use Slumberkins more as my child grows and faces difficult problems