P
Paul
Excellent service
Excellent service and immediate prescription
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AI Review Summary
Based on 59 reviews
Overall, customers report an overwhelmingly positive experience with Smartscripts, praising its speed, convenience, and efficiency. The service is frequently described as quick and easy to use, with many prescriptions processed within hours or even minutes. Delivery is generally fast and reliable, with medicines often arriving the next day. The returns or refund policy is not a major topic, though one negative review mentions difficulty obtaining a refund. Product quality, in terms of accurate medical diagnosis and prescription, receives high marks. The service is considered excellent value for money, being more affordable than traditional GP visits. It is highlighted as a game-changer for busy individuals or for obtaining care outside regular hours. Customer service, particularly from staff like Brendan, is noted as helpful and responsive. A small number of complaints cite issues like prescriptions not being sent to pharmacies or longer-than-advertised wait times. Overall satisfaction is extremely high, with the vast majority of users stating they would recommend the service and use it again.
What customers love
- Extremely fast and efficient service/prescription processing
- High convenience and ease of use
- Affordable and excellent value for money
- Reliable and quick delivery of medications
- Helpful, professional, and responsive customer service
Common concerns
- Occasional failures to send prescriptions to
- Wait times can exceed the advertised
- Difficulty contacting the company by phone
- One report of a system error
- Minor inconvenience of needing to contact
Last updated 4 months ago
N
Niamh Keeshan
Fantastic service
This is a fantastic service I was able to post my symptoms in the middle of the night In the morning got a diagnosis by email and a prescription sent to my pharmacy The perfect solution for routine easily diagnosed conditions So convenient and at 20 it s a lot more affordable than going to the GP also
B
Barbara
First timecto use this service
First time to use this service Easy to follow steps online Quick response Would recommend
A
Annemarie
Excellent service
Excellent service extremely prompt and great value for money Ideal for when work schedules are busy and you don t have time for a doctor s appointment
C
Carol Molyneaux
Great service
Great service fast response and will use again
S
Sharon
Excellent Service
I have used smart scripts a few times now and it is so fast and efficient It s so handy not having to go to the GP every time I need to update my prescription I would highly recommend it to anyone
P
pauline creagh
Terrific service
Excellent service Very efficient Diagnosed my condition accurately and I had my prescription sent to my local pharmacy within 2 hours It was the day after New Year s Day so you wouldn t get near a GP who are already swamped with more serious patients
S
Soha Smyth
Accessible and efficient service
Accessible and efficient service The online consultation questionnaire took less than five minutes to complete and I received confirmation and follow up from a doctor within minutes The script was ready for collection when I went to the pharmacy
C
Clara Oberl
Fantastic service
Fantastic service fast and efficient I highly recommend
A
Anna K
Prescription processed very quickly
Prescription processed very quickly Even changed the pharmacy to one that is more convenient to where I live Very pleased with the 5 star service
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