Softwarepal Reviews

Buy Microsoft Product Licenses Online | SoftwarePal

softwarepal.co.uk
3.84
113 reviews
Great Rating
Based on 113 user experiences

Rated 3.84 out of 5 by 113 Happy Customers

53.1%
17.7%
7.1%
4.4%
17.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 113 reviews

The majority of reviews for Softwarepal are overwhelmingly positive, with customers praising the support team, quick responses, and successful resolution of technical issues. Many reviews highlight the competence and patience of agents like Charles, Drake, Alex, and Mark. A significant number of customers report smooth purchases, fast delivery, and easy installations. However, a substantial portion of the reviews detail negative experiences, including incorrect or invalid keys, failed downloads, installation problems, poor refund policies, and account access issues. The recurring themes indicate high satisfaction when support works as expected, but frequent problems with product fulfillment and technical hurdles.

What customers love
  • Quick helpful support
  • Competent technical team
  • Fast digital delivery
  • Easy purchase process
  • Follow up confirmation
Common concerns
  • Invalid product keys
  • Difficult installation
  • Slow downloading
  • Problematic refund policy
  • Account access issues

Last updated 5 days ago

E

People were good Microsoft was bad

I upgraded my motherboard in my pc Which was obviously pricy then had to reactivate windows It was a faff sorting out bought MS Home the key didn t work had to pay MORE for MS Pro sp had to pay a lot of money just for a new code Charles made it quite an easy process just a bit miffed I had to pay out so much money It was a bit of a cheeky process but Charles was very good
M

Windows 11 upgrade to Pro

When my Windows 11 upgrade to Pro didn t work I was worried that I had been sold a dodgy licence however the support team Mark and Charles from MSOfficestore were diligent in getting the problem resolved including remote a log in to update the program through Powershell and then assisting with activation of the version which meant issuing a new Activation code which was sent to me in an updated order once we knew it worked
K

Upgrade to Windows 10

I recently purchased an online version of Windows 10 to upgrade my laptop before an exam It wouldn t install and the service desk were initially not very helpful so I left negative feedback This morning when I checked my emails the service desk had reached out I hope in response to my feedback and have then helped me to sort the issue load the software and I m ready to go for my exam tomorrow - very helpful and much appreciated
M

Easy purchase - tricky install

Purchased a Windows 10 Pro Licence and attempted the install within minutes and got an error reporting the key invalid Online chat with your man Drake followed by a remote session resolved the issue in minutes Outstanding response Thank you
M

Windows 7 upgrade

I was deciding on whether to upgrade from Windows7 to Windows 10 or buy a new PC I found your windows 10 software at a reasonable price and thought I d give it a try After 4hours of trying to do the install I finally allowed your team member to remote into my PC to help with the install It was a huge help After another 3 hours the install was complete and appears to work fine I could not have done it without your help It was very time consuming and frustrating but it s working and beats spending 600 on a new PC Your team members kept in contact throughout the process I worked with several agents Alex Jason Charles and finally Drake Thanks for your help I would use your services again
N

We purchased windows 10 update

We purchased windows 10 update had trouble installing onto our PC Drake was very helpful and sent me a link with a easy breakdown step by step guide to follow and windows 10 installed without a hitch so thank you Drake and for the following up to make sure we were good to go
L

The only problem we had was having

The only problem we had was having errors with downloading so we had to be in contact with IT techs Twice actually until every worked Both Charlie and Alex were great to deal with even followed up by email to ensure all went well
G

Chat session quickly resolved problem

Chat session with Jason quickly resolved problem with Windows 11 activation code The one I first received was for an earlier version of Windows 11 They gave me a new code for the updated version All worked out
S

I was skeptical of whether this would

I was skeptical of whether this would work In fact the first key I got did not work but the second key I received from Jason was successful I used the real microsoft download tool to install windows All is well now I will keep this company in mind for future purchases
V

Support

The most impressive part was the the support team Drake immediately responded to my queries and I was able to proceed smoothly The software was easy to install and use I am definitely very happy

About Softwarepal

Buy Microsoft product licenses from SoftwarePal. Licenses available for instant download & activation with 24/7 help & support from our London based team.

United States

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