Solgaard Reviews

Solgaard - Sustainable Travel Gear for Global Citizens

3.58
141 reviews
Great Rating
Based on 141 user experiences
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S

Terrible Customer Service Broken Lock

I ordered and received my Carry On Closet in a timely manner However the TSA lock malfunctioned while attempting to reset the factory combination The suitcase is now locked and I cannot access it I contacted Solgaard via email and the Chat forum on the web site So far no response after 4 messages over two weeks Had to buy another suitcase for my trip Update - After two weeks I finally heard back from Solgaard Customer Service and refunded my purchase While the product appears to be decent quality I will never know for sure I will upgrade the review to a 2 star for the refund
J

Issue With the Handle

We have had a bit of an issue with the Carry-on closet We were looking forward to using the carry-on closet for travel but have trouble with the handle and are having trouble getting a replacement piece or communication with the company The telescopic handle won t work when there are any clothes in the carry-on
R

Unfortunately the closet is a gimmick

Unfortunately the closet is a gimmick In terms of capacity I was able to fit more clothes Without packing the closet than with it Also it s REALLY hard to close the suitcase with the closet inside If for some reason you have to open your carry-on for TSA to check you will have a really difficult time closing it back at airport security The carry-on suitcase is okay -but spare the closet
N

Luggage Use

As much as I liked the inside hanging closet - I still did not have enough space to pack everything I needed -I ended up having to carry an extra bag - where everyone else only had one piece of Luggage -I think if these had an expandable feature it would ve been a better experience -I bought TWO SETS of this Luggage -VERY COSTLY -I wish it offered MORE -as advertised -I am very disappointed - to say the least - I feel I wasted my money -Thank you -
M

Didn t hold up and no fix or response

A small part of my suitcase broke after only two uses It s a small piece that keeps the suitcase from tipping over when using the closet feature This wouldn t have been a big deal if it was fixed I reached out mid March and they offered to send me a replacement part and a tutorial to fix it on my own Here it is now the end of April and I haven t received the part and am no longer getting a response from customer service
K

Not worth it - problems

Since Solgaard is deleting my reviews I hope this will get out When handle is pulled up and closet is hooked to it it is too heavy and falls over When going to hang it in a regular closet the back clip is so short it become awkward to hang so I could only hang it backwards Cute outer case though
H

BAD CUSTOMER SERVICE Solgaard suitcase broken upon arrival

EDIT Solgaard eventually reached out to me after I took a screenshot of the negative reviews that I wrote them and I e-mailed them a couple of times They gave me 2 options 1 Keep donate the current bag and they would send out a new one 2 Get my full refund back I chose 2 Changed my review to 2 stars because I still had to do wayyyy too much to get an answer from them ORIGINAL COMPLAiNT Bought a travel suitcase from Solgaard Arrived and went to open it annnnnd1 The 90-degree strap that is needed for the system to work and for the case to stay standing immediately broke The rivet mechanism being used needed to be unriveted to get it fixed I don t have the tools nor did I want to spend the time to fix something that was brand new 2 The closet system being advertised in the suitcase that I bought isn t the one that came with it They advertise that you can unclip and detach the top from the bottom section lies it s all stitched together Contacted customer support right way Sent them very detailed photos and description of the issue Got one reply from them saying that they would send me a replacement strap I replied back with what needed to happen Never heard back It has been 2 months CUSTOMER SERVICE IS HORRIBLE For the price of the luggage it isn t worth it have used it twice and the closet system is already starting to fail and rip Wish that I could leave a real review on their website or get ahold of someone higher to see if they are going to stand behind their warranty
D

Excellent concept Poor Execution

Like many others I had been exposed to a compelling promotional video that piqued my interest in acquiring this innovative carry-on suitcase Following several months of anticipation in the hopes of a reduction in its substantial price point such a reduction never materialized I even scoured the market for potential imitations given the undeniable reality that investing 400 in a carry-on luggage item devoid of a prestigious brand association seemed frankly extravagant My search yielded no imitations and yet my fascination with this product persisted Ultimately I succumbed to the allure and invested in the Solgaard carry-on crossing the threshold of a 400 expenditure tax included My excitement reached its zenith as I eagerly awaited its arrival However my initial enthusiasm was swiftly dampened as I unboxed the product My expectations for superior craftsmanship were regrettably unmet In the spirit of fairness I reserved judgment until I had an opportunity to utilize it during an upcoming journey I pondered whether the perceived quality deficit might somehow be justified by its purported lightweight construction The human psyche tends to employ various rationalizations when justifying exorbitant purchases Yet my optimism waned prematurely as during the course of my travels I encountered several disheartening issues The interior seam began to fray under the modest weight of the suspended garment bag and one of the wheels exhibited signs of deformation at the airport impeding its smooth rolling motion Post-trip reflection led me to conclude that the extensive promotion and ubiquity on social media should perhaps serve as cautionary signals Undoubtedly the concept behind the Solgaard carry-on is commendable alas the execution of this concept fell short of expectations Regrettably the expenditure of over 400 for this item felt disproportionate when compared to the available alternatives allowing one to acquire four durable hard-case carry-ons for the same investment
M

Disappointed

Re Order 21225544I received my Carry-on Closet Medium on March 31 2023 Before unpacking it I noticed there was brown packing tape over-taped with a clear tape The brown tape appeared to have been cut I examined the rest of the box and it was obvious the box had been opened and resealed with the clear tape I cut the clear tape removed the contents and found the cover bag was dirty with debris as were the wheels on the piece There were a few scratches on the piece near one of the locks Clearly indications this piece had been used I sent two emails to help the first on April 1 with photos and a second on April 13 There were no responses from Solgaard Big company that didn t care I wasn t sure I repacked the piece as I wasn t going to need it until June I took the luggage out of the box a couple of days ago and because there was so much tape on the box I began to remove it before breaking down the box to put in our recycle bin When I removed the tape from the bottom of the box I found another shipping label addressed to a person in Seattle That confirmed to me this luggage was used and sent to me as new Why who knows Honestly I think the luggage is great and if I could be assured I would not be sent another used piece I d probably buy their Check-in model The luggage is five star Minus one star for the decision to send me a used piece and not answering my emails
R

Compression strap broke on very 1st use

I purchased the carry-on plus with closet and the Lifepak endeavor On my first attempt to use the closet The compression strap broke I used very little force and the strap ripped out of the seam I contacted solgaard and will follow up with the reply

About Solgaard

Solgaard makes the best sustainable travel backpacks and smart suitcases. We create premium items like Lifepack®, The Carry-on Closet®, Solarbank®, and Anti-Theft Backpacks made with SHORE-TEX® Fabric. Free US shipping, 10 year warranty, and every item we sell pulls 5 lbs of ocean plastic.

United States

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Frequently Asked Questions

Solgaard is a brand dedicated to creating innovative, durable, and eco-conscious products for modern travelers and urban explorers. Its core philosophy merges intelligent, problem-solving design with a profound commitment to environmental responsibility. The company aims to solve practical issues like organization and protection of valuables while actively addressing ocean plastic pollution through its products and initiatives.

The ShelfPacking™ system is a patented organizational technology built into Solgaard's luggage line. It functions as a built-in shelving unit that transforms the packing and unpacking process. This system helps keep clothes organized, easily accessible, and wrinkle-free, enhancing travel efficiency and convenience.

Solgaard constructs its products with durability as a primary focus. Materials include aerospace-grade polycarbonate for hard-shell luggage, providing robust impact resistance. For soft goods like backpacks and daypacks, the brand utilizes high-density nylon and other resilient fabrics, ensuring longevity and performance for frequent use.

Shore-Tex™ is a proprietary material developed by Solgaard, woven from upcycled ocean-bound plastic. It is a cornerstone of the brand's sustainability mission. By incorporating Shore-Tex™ into products, Solgaard directly contributes to reducing plastic waste in oceans. The company quantifies this impact, often stating the equivalent number of plastic bottles removed from the environment for each product sold.

Each Solgaard purchase funds the collection and recycling of ocean-bound plastic. The company provides a specific metric, such as 'Ocean Plastic Removed,' associated with its products. This means customers directly participate in the cleanup effort, as their purchase supports the removal of a quantified amount of plastic waste, turning it into materials for durable goods.

About Solgaard

Solgaard: Redefining Sustainable Travel and Everyday Carry

Solgaard is a forward-thinking brand dedicated to creating innovative, durable, and eco-conscious products designed for the modern traveler and urban explorer. The company operates on a core philosophy that merges intelligent design with a profound commitment to environmental responsibility. At its heart, Solgaard seeks to solve practical problems—like organizing belongings and protecting valuables—while actively contributing to the solution for one of the planet's most pressing issues: ocean plastic pollution.

Core Product Lines and Innovative Design

The brand's portfolio is centered around high-performance luggage, backpacks, and everyday carry items, each featuring Solgaard's signature organizational technology. Key product categories include:

  • Luggage:Featuring the patented ShelfPacking™ system, a built-in shelving unit that transforms suitcase packing and unpacking, keeping clothes organized and wrinkle-free.
  • Backpacks and Daypacks:Engineered with numerous compartments, laptop sleeves, and often integrated with the same organizational features found in their larger luggage.
  • Accessories:Including tech organizers, toiletry kits, and other travel essentials designed for maximum utility.

Every product is built with durability in mind, utilizing robust materials like aerospace-grade polycarbonate for hard-shell luggage and high-density nylon for soft goods, ensuring longevity and resilience.

The Sustainability Mission: Shore-Tex™ and Beyond

Solgaard's environmental commitment is not an afterthought; it is integral to its business model. The brand's most notable initiative is the development and use of Shore-Tex™, a material woven from upcycled ocean-bound plastic. For every product sold, Solgaard funds the collection and recycling of the equivalent of a specific number of plastic bottles—often quantified in the "Ocean Plastic Removed" metric displayed with each item. This tangible impact allows customers to directly participate in the cleanup effort.

This mission extends to a broader ethos of creating products meant to last, thereby combating the culture of fast consumerism. The company also engages in partnerships with environmental organizations and is transparent about its supply chain and material sourcing.

Target Audience and Brand Experience

Solgaard appeals to a discerning customer base that values both form and function. This includes frequent travelers, digital nomads, professionals, and students who seek efficiency and organization without compromising on style or their ecological values. The website and product design reflect a clean, minimalist aesthetic that is both modern and timeless.

The online experience is streamlined and informative, with detailed product videos, specification lists, and customer reviews that highlight real-world use. The brand storytelling effectively communicates the dual benefit of purchasing a Solgaard product: acquiring a superior, problem-solving item while making a positive environmental impact.

Conclusion

Solgaard successfully positions itself at the intersection of innovation, design, and sustainability. It goes beyond merely selling travel gear by offering a cohesive system for organized living and a clear, actionable path for consumers to contribute to environmental stewardship. By turning ocean-bound plastic into premium, functional products, Solgaard provides a compelling proposition for the conscious consumer looking for gear that is as responsible as it is reliable.