Solgaard Reviews

Solgaard - Sustainable Travel Gear for Global Citizens

3.58
141 reviews
Great Rating
Based on 141 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
R

Top notch company customer service

I recently purchased a suitcase for an international trip Once I packed and closed the suitcase the locks wouldn t work it wouldn t open and my passport was inside Needless to say we had to bust the locks and I wasn t able to use the suitcase on the trip When I returned I reached out to them expecting the same customer service that I have become numb to and honestly expected nothing I am absolutely blown away Your customer care and response is incredible WOW The suitcase was replaced without hassle blame or excuse You have made me a committed and loyal brand ambassador
J

Amazing customer service

Amazing customer service as well as a great product I had uncommon weird malfunction happen when first acquiring my carry-on closet The Solgaard Support Team was quick to respond and quick to offer options to remedy the situation
M

Great communication

I ordered the carry on larger and the endeavor backpack When my carry on was delivered but not my backpack I emailed customer service and within just a few short hours they figured out my shipment was in 2 orders my 2nd confirmation number was sent and it was VERY easy to communicate via email with them Once I have my trip to Italy I plan to make an additional review So far I m impressed with the speed of their delivery time as well as the speed in which they corresponded to me with my question Can t wait to use my new luggage
M

We had an issue with shipping so I

We had an issue with shipping so I reached out to solgaard and i was impressed with the promptness of a response I got They were quick to help and got the issue easily resolved Cant wait to try out their product
K

ExceptionalCustomer Service Beyond Expectations Solgaard Delivers

As an avid traveler I ve always relied on the durability and quality of my luggage to make my journeys smooth But during my recent trip from Minneapolis to Munich I faced an unexpected hiccup when looking at my suitcase on the baggage claim I noticed that a wheel was missing After checking it closer I saw that the wheel broke out of its socket and there was no way to get it repaired Naturally I was concerned especially since my suitcase was out of its one-year warranty period With a bit of apprehension I reached out to Solgaard s customer support team hoping for a solution To my delightful surprise the response I received was nothing short of amazing Despite the elapsed warranty the support team acknowledged my issue with genuine care and understanding But what truly stood out was their willingness to go above and beyond Without any hesitation they sent me a replacement suitcase ensuring that my travel inconveniences were swiftly addressed This gesture not only alleviated my stress but also solidified my trust in Solgaard as a brand that genuinely values its customers experiences I am thoroughly impressed by Solgaard s exceptional customer service They have not only provided a high-quality product but also backed it with support that exceeds expectations For anyone considering a reliable and customer-centric travel gear brand my experience stands as a testament to Solgaard s commitment to their customers Kudos to the team for their outstanding service
G

I received great help from Zee at

I received great help from Zee at Solgaard When placing my order the system would accept my overseas address but would not allow me to ship to my APO Zee helped me place my order via email then complete the transaction via secure link Outstanding support I can barely wait to get my carryon closet and checkin closet from the Black Friday sale We already have 3 trips planned in the next 2 months Thank You Zee
A

Truly greatest traveling backpacks

Truly greatest traveling backpacks Best Christas gift for someone who enjoy traveling
R

Top notch service products

Fantastic products had a few minor issues that were resolved with courtesy and professionalism Get compliments on the backpack and carry on nearly everytime I m at the airport
A

I wanted to change colors of suitcase

I wanted to change colors of suitcase after ordering and they were very easy to work with and facilitated my request The suitcase seems to be of great quality I haven t used it yet and everything through the company processing the change of color was easy and painless
M

This company is amazing

This company is amazing One item I purchased the Shoreline Watch suffered a break of the watch band I didn t have the receipt or an order number Lyza took what information I had was able to verify my purchase and processed an order for a replacement watch Lyza is a wonderful customer service representative I am a customer for life Ecofriendly AND Solgaard stands by it guarantee

About Solgaard

Solgaard makes the best sustainable travel backpacks and smart suitcases. We create premium items like Lifepack®, The Carry-on Closet®, Solarbank®, and Anti-Theft Backpacks made with SHORE-TEX® Fabric. Free US shipping, 10 year warranty, and every item we sell pulls 5 lbs of ocean plastic.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Solgaard is a brand dedicated to creating innovative, durable, and eco-conscious products for modern travelers and urban explorers. Its core philosophy merges intelligent, problem-solving design with a profound commitment to environmental responsibility. The company aims to solve practical issues like organization and protection of valuables while actively addressing ocean plastic pollution through its products and initiatives.

The ShelfPacking™ system is a patented organizational technology built into Solgaard's luggage line. It functions as a built-in shelving unit that transforms the packing and unpacking process. This system helps keep clothes organized, easily accessible, and wrinkle-free, enhancing travel efficiency and convenience.

Solgaard constructs its products with durability as a primary focus. Materials include aerospace-grade polycarbonate for hard-shell luggage, providing robust impact resistance. For soft goods like backpacks and daypacks, the brand utilizes high-density nylon and other resilient fabrics, ensuring longevity and performance for frequent use.

Shore-Tex™ is a proprietary material developed by Solgaard, woven from upcycled ocean-bound plastic. It is a cornerstone of the brand's sustainability mission. By incorporating Shore-Tex™ into products, Solgaard directly contributes to reducing plastic waste in oceans. The company quantifies this impact, often stating the equivalent number of plastic bottles removed from the environment for each product sold.

Each Solgaard purchase funds the collection and recycling of ocean-bound plastic. The company provides a specific metric, such as 'Ocean Plastic Removed,' associated with its products. This means customers directly participate in the cleanup effort, as their purchase supports the removal of a quantified amount of plastic waste, turning it into materials for durable goods.

About Solgaard

Solgaard: Redefining Sustainable Travel and Everyday Carry

Solgaard is a forward-thinking brand dedicated to creating innovative, durable, and eco-conscious products designed for the modern traveler and urban explorer. The company operates on a core philosophy that merges intelligent design with a profound commitment to environmental responsibility. At its heart, Solgaard seeks to solve practical problems—like organizing belongings and protecting valuables—while actively contributing to the solution for one of the planet's most pressing issues: ocean plastic pollution.

Core Product Lines and Innovative Design

The brand's portfolio is centered around high-performance luggage, backpacks, and everyday carry items, each featuring Solgaard's signature organizational technology. Key product categories include:

  • Luggage:Featuring the patented ShelfPacking™ system, a built-in shelving unit that transforms suitcase packing and unpacking, keeping clothes organized and wrinkle-free.
  • Backpacks and Daypacks:Engineered with numerous compartments, laptop sleeves, and often integrated with the same organizational features found in their larger luggage.
  • Accessories:Including tech organizers, toiletry kits, and other travel essentials designed for maximum utility.

Every product is built with durability in mind, utilizing robust materials like aerospace-grade polycarbonate for hard-shell luggage and high-density nylon for soft goods, ensuring longevity and resilience.

The Sustainability Mission: Shore-Tex™ and Beyond

Solgaard's environmental commitment is not an afterthought; it is integral to its business model. The brand's most notable initiative is the development and use of Shore-Tex™, a material woven from upcycled ocean-bound plastic. For every product sold, Solgaard funds the collection and recycling of the equivalent of a specific number of plastic bottles—often quantified in the "Ocean Plastic Removed" metric displayed with each item. This tangible impact allows customers to directly participate in the cleanup effort.

This mission extends to a broader ethos of creating products meant to last, thereby combating the culture of fast consumerism. The company also engages in partnerships with environmental organizations and is transparent about its supply chain and material sourcing.

Target Audience and Brand Experience

Solgaard appeals to a discerning customer base that values both form and function. This includes frequent travelers, digital nomads, professionals, and students who seek efficiency and organization without compromising on style or their ecological values. The website and product design reflect a clean, minimalist aesthetic that is both modern and timeless.

The online experience is streamlined and informative, with detailed product videos, specification lists, and customer reviews that highlight real-world use. The brand storytelling effectively communicates the dual benefit of purchasing a Solgaard product: acquiring a superior, problem-solving item while making a positive environmental impact.

Conclusion

Solgaard successfully positions itself at the intersection of innovation, design, and sustainability. It goes beyond merely selling travel gear by offering a cohesive system for organized living and a clear, actionable path for consumers to contribute to environmental stewardship. By turning ocean-bound plastic into premium, functional products, Solgaard provides a compelling proposition for the conscious consumer looking for gear that is as responsible as it is reliable.