Solgaard Reviews

Solgaard - Sustainable Travel Gear for Global Citizens

3.58
141 reviews
Great Rating
Based on 141 user experiences
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P

Replacement Process

I have had my suitcase for a couple of years and love the convenience of no zippers the way it rolls etc I am a short person and it is easy for me to use this suitcase In our trip to Greece I noticed one end was cracked on the corner When I returned home I called Solgaard and told them about my issue The customer service representative was so nice and immediately sent me a link to upload pictures Solgaard was very prompt responding and my replacement suitcase is on the way to me I would totally recommend this product and this company without hesitation Thank you Solgaard for your excellent customer service
J

These guys were awesome

These guys were awesome great customer service amazing responsiveness and quality product I needed to return one Item I ordered and they made the refund and return so easy The other product I ordered was a large back pack and it is so awesome great hidden pockets packs well and comfortable to wear I plan to buy more from them in the future
E

Best customer service out of any B2C

Best customer service out of any B2C product company I ve ever seen Lyza responded within 5 mins on a Saturday That s incredible I had a weird issue happen to my carry on closet and they quickly offered options to remedy the situation Super grateful and a really great product overall
R

Solid products from a solid company

Solid products from a solid company I probably have four pieces of the items and they all work great
L

I had a problem with a latch

I had a problem with a latch Rather than send me a latch replacement part kit I m getting a new suitcase with factory installed latches Very good customer service
S

Roi from customer service was

Roi from customer service was incredibly helpful and helped resolve my issue quickly and professionally
C

I had a shipping issue with my exchange

I had a shipping issue with my exchange and Lyza kept in regular communication with me to resolve the issue Great experience with Solgaard and customer service and I can t wait to receive my bag
G

Great product and great customer service

I bought the large carry on closet endeavor backpack and the juice pack and everything is impressive in it s construction to it s functionality The free organizer gift didn t arrive with my shipment but Lyza helped speed along another one after I submit my issue on the site
S

I am so impressed with Solgaard and

I am so impressed with Solgaard and your customer service Lyza It has been stellar and I appreciate all you did to help me make my Lifepack 100 whole Thank you very much I look forward to hearing from Solgaard about the replacement Lifepack We own the complete set of Solgaard luggage carry on check in and Lifepacks with Solar Boombox and they really make traveling a pleasure instead of a chore Silgaard s customer service is one of the best in any consumer related fields Love our Solgaard
K

Good customer service

I had a good experience with the Solgaard customer service team in resolving a delivery issue cause by an incorrect address auto populating in my original order They were responsive and helpful in fixing the issue

About Solgaard

Solgaard makes the best sustainable travel backpacks and smart suitcases. We create premium items like Lifepack®, The Carry-on Closet®, Solarbank®, and Anti-Theft Backpacks made with SHORE-TEX® Fabric. Free US shipping, 10 year warranty, and every item we sell pulls 5 lbs of ocean plastic.

United States

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Frequently Asked Questions

Solgaard is a brand dedicated to creating innovative, durable, and eco-conscious products for modern travelers and urban explorers. Its core philosophy merges intelligent, problem-solving design with a profound commitment to environmental responsibility. The company aims to solve practical issues like organization and protection of valuables while actively addressing ocean plastic pollution through its products and initiatives.

The ShelfPacking™ system is a patented organizational technology built into Solgaard's luggage line. It functions as a built-in shelving unit that transforms the packing and unpacking process. This system helps keep clothes organized, easily accessible, and wrinkle-free, enhancing travel efficiency and convenience.

Solgaard constructs its products with durability as a primary focus. Materials include aerospace-grade polycarbonate for hard-shell luggage, providing robust impact resistance. For soft goods like backpacks and daypacks, the brand utilizes high-density nylon and other resilient fabrics, ensuring longevity and performance for frequent use.

Shore-Tex™ is a proprietary material developed by Solgaard, woven from upcycled ocean-bound plastic. It is a cornerstone of the brand's sustainability mission. By incorporating Shore-Tex™ into products, Solgaard directly contributes to reducing plastic waste in oceans. The company quantifies this impact, often stating the equivalent number of plastic bottles removed from the environment for each product sold.

Each Solgaard purchase funds the collection and recycling of ocean-bound plastic. The company provides a specific metric, such as 'Ocean Plastic Removed,' associated with its products. This means customers directly participate in the cleanup effort, as their purchase supports the removal of a quantified amount of plastic waste, turning it into materials for durable goods.

About Solgaard

Solgaard: Redefining Sustainable Travel and Everyday Carry

Solgaard is a forward-thinking brand dedicated to creating innovative, durable, and eco-conscious products designed for the modern traveler and urban explorer. The company operates on a core philosophy that merges intelligent design with a profound commitment to environmental responsibility. At its heart, Solgaard seeks to solve practical problems—like organizing belongings and protecting valuables—while actively contributing to the solution for one of the planet's most pressing issues: ocean plastic pollution.

Core Product Lines and Innovative Design

The brand's portfolio is centered around high-performance luggage, backpacks, and everyday carry items, each featuring Solgaard's signature organizational technology. Key product categories include:

  • Luggage:Featuring the patented ShelfPacking™ system, a built-in shelving unit that transforms suitcase packing and unpacking, keeping clothes organized and wrinkle-free.
  • Backpacks and Daypacks:Engineered with numerous compartments, laptop sleeves, and often integrated with the same organizational features found in their larger luggage.
  • Accessories:Including tech organizers, toiletry kits, and other travel essentials designed for maximum utility.

Every product is built with durability in mind, utilizing robust materials like aerospace-grade polycarbonate for hard-shell luggage and high-density nylon for soft goods, ensuring longevity and resilience.

The Sustainability Mission: Shore-Tex™ and Beyond

Solgaard's environmental commitment is not an afterthought; it is integral to its business model. The brand's most notable initiative is the development and use of Shore-Tex™, a material woven from upcycled ocean-bound plastic. For every product sold, Solgaard funds the collection and recycling of the equivalent of a specific number of plastic bottles—often quantified in the "Ocean Plastic Removed" metric displayed with each item. This tangible impact allows customers to directly participate in the cleanup effort.

This mission extends to a broader ethos of creating products meant to last, thereby combating the culture of fast consumerism. The company also engages in partnerships with environmental organizations and is transparent about its supply chain and material sourcing.

Target Audience and Brand Experience

Solgaard appeals to a discerning customer base that values both form and function. This includes frequent travelers, digital nomads, professionals, and students who seek efficiency and organization without compromising on style or their ecological values. The website and product design reflect a clean, minimalist aesthetic that is both modern and timeless.

The online experience is streamlined and informative, with detailed product videos, specification lists, and customer reviews that highlight real-world use. The brand storytelling effectively communicates the dual benefit of purchasing a Solgaard product: acquiring a superior, problem-solving item while making a positive environmental impact.

Conclusion

Solgaard successfully positions itself at the intersection of innovation, design, and sustainability. It goes beyond merely selling travel gear by offering a cohesive system for organized living and a clear, actionable path for consumers to contribute to environmental stewardship. By turning ocean-bound plastic into premium, functional products, Solgaard provides a compelling proposition for the conscious consumer looking for gear that is as responsible as it is reliable.