Solgaard Reviews

Solgaard - Sustainable Travel Gear for Global Citizens

3.58
141 reviews
Great Rating
Based on 141 user experiences
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M

I wish I would have read these reviews

I wish I would have read these reviews and done my research prior to ordering Spent almost 500 with PayPal and PayPal is the only documentation I have to show for the purchase with Solgaard I never got a confirmation email They don t have a phone number email gets you nowhere aka no response I asked PayPal to cancel the order since I don t have the ability to do it through the company Still waiting for a response Ordered Nov 19th its December 7th no information and money lost
R

Absolute HORRENDOUS customer service

Absolute HORRENDOUS customer service I recently purchased a carry on for a trip coming up and not a single person with Solgaard can give me any status updates on my order The tracking number they provided goes to UPS but it only shows that a label has been created Based on this experience alone and the cost of the bag I will not recommend this company and will be reporting the purchase to my bank as fraud
A

Solgaard can t have my number

I had filled my cart and was at the checkout when the red flags started appearing First I was REQUIRED to provide a Phone number for updates and exclusive offers Then when I went to inform the company that I do not consent to giving out my phone number for such purposes I realized that the company can t be contacted through its website The email address it lists does not work
I

Deceitful Shipping Policy

Deceitful Shipping Policy We ordered 4 large check in closets and two backpacks for a total of 2 310 00 taxes and 450 shipping Their site shows Free Continental US Shipping on Orders over 100 Apparently this doesn t apply to large orders which are considered bulk orders NO WHERE on the site does it mention this policy We have received the two backpacks but the 4 suitcases have not left their facility they printed the UPS labels immediately which companies often do deceitfully to show the consumer it shipped although it has not left the facility We opened a ticket immediately when we saw the freight charge and had no response other than a message along the lines of please be patient as we look into your concern We did not receive a response within a week I sincerely hope their product lives up to expectations because so far we have concerns we ll even receive the products before we depart on our trip later this month
S

Sub par customer experience

Solgaard s customer response was quick but the overall service lacking I ordered a case only to find out 3 days later after I reached out to them that the color I wanted was out of stock I picked a different color and asked them to expedite the order especially that they informed me that processing the order was going to take 7 - 10 business days in addition to ground shipping I was traveling soon which meant the bag wouldn t arrive on time Rather than making the accommodation and gaining a customer they chose to cancel the order Goodbye Solgaard
C

Watch out this is a shady company

Watch out this is a shady company The measurements of the bag that are listed on the website are wrong the bag is almost an inch wider than what is listed the med carryon on roller which would not work for the airline I was flying So I returned the bag per their instructions after my return request was accepted They received it and over a week went by with no word I reached out to inquire and they are saying they didn t receive it even though I have an email from them that says they did and proof of delivery from UPS This is a significant amount of money for them to be lying about This is still not resolved and I an hoping paypal or the BBB can help me now since this company seems to be run by bots and liars Also as a note they charge you 15 return shipping even though to get it to me they paid for 9lbs but charged me for 18lbs How would the bag get twice as heavy Just more proof this company is not to be trusted I would never buy from them again
K

Deceitful shipping process

Deceitful shipping process The website says that the suitcases ship from Southern California So living in San Francisco I placed my order 1 week before my trip When I finally got the tracing number it shows that they actually ship from New Jersey I won t have my suitcase on time and now will have to buy another one and deal with the hassle of returning this What else are they lying about Hard to say But they sure duped me on this one
J

Where is my Suitcase

How are so many people getting good customer service when my items have not arrived My emails are not being answered and there is no phone number to reach these people Scammers
M

Solgaard told me they shipped my order

Solgaard told me they shipped my order but all that happened was that they created a label and I haven t heard anything since Then through customer service chat they tell me to sit tight and wait until they have an update - whereas any other business would find a solution or like actually check the warehouse They only offered to cancel my order instead of following up on the package Also they say they ship from Southern California but I don t understand how this could be taking so long They already took the full amount from my bank account but no concrete follow up on the status of my order
M

This Company is a scam

This Company is a scam I ordered one of their products on three separate occasions Each time ONLY after me asking about the status weeks later dud they tell me it was back ordered After multiple missed deliveries each time I finally requested a refund They are funding their operations by accepting payments from customers then funding their business on their customers payments Buyer beware

About Solgaard

Solgaard makes the best sustainable travel backpacks and smart suitcases. We create premium items like Lifepack®, The Carry-on Closet®, Solarbank®, and Anti-Theft Backpacks made with SHORE-TEX® Fabric. Free US shipping, 10 year warranty, and every item we sell pulls 5 lbs of ocean plastic.

United States

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Frequently Asked Questions

Solgaard is a brand dedicated to creating innovative, durable, and eco-conscious products for modern travelers and urban explorers. Its core philosophy merges intelligent, problem-solving design with a profound commitment to environmental responsibility. The company aims to solve practical issues like organization and protection of valuables while actively addressing ocean plastic pollution through its products and initiatives.

The ShelfPacking™ system is a patented organizational technology built into Solgaard's luggage line. It functions as a built-in shelving unit that transforms the packing and unpacking process. This system helps keep clothes organized, easily accessible, and wrinkle-free, enhancing travel efficiency and convenience.

Solgaard constructs its products with durability as a primary focus. Materials include aerospace-grade polycarbonate for hard-shell luggage, providing robust impact resistance. For soft goods like backpacks and daypacks, the brand utilizes high-density nylon and other resilient fabrics, ensuring longevity and performance for frequent use.

Shore-Tex™ is a proprietary material developed by Solgaard, woven from upcycled ocean-bound plastic. It is a cornerstone of the brand's sustainability mission. By incorporating Shore-Tex™ into products, Solgaard directly contributes to reducing plastic waste in oceans. The company quantifies this impact, often stating the equivalent number of plastic bottles removed from the environment for each product sold.

Each Solgaard purchase funds the collection and recycling of ocean-bound plastic. The company provides a specific metric, such as 'Ocean Plastic Removed,' associated with its products. This means customers directly participate in the cleanup effort, as their purchase supports the removal of a quantified amount of plastic waste, turning it into materials for durable goods.

About Solgaard

Solgaard: Redefining Sustainable Travel and Everyday Carry

Solgaard is a forward-thinking brand dedicated to creating innovative, durable, and eco-conscious products designed for the modern traveler and urban explorer. The company operates on a core philosophy that merges intelligent design with a profound commitment to environmental responsibility. At its heart, Solgaard seeks to solve practical problems—like organizing belongings and protecting valuables—while actively contributing to the solution for one of the planet's most pressing issues: ocean plastic pollution.

Core Product Lines and Innovative Design

The brand's portfolio is centered around high-performance luggage, backpacks, and everyday carry items, each featuring Solgaard's signature organizational technology. Key product categories include:

  • Luggage:Featuring the patented ShelfPacking™ system, a built-in shelving unit that transforms suitcase packing and unpacking, keeping clothes organized and wrinkle-free.
  • Backpacks and Daypacks:Engineered with numerous compartments, laptop sleeves, and often integrated with the same organizational features found in their larger luggage.
  • Accessories:Including tech organizers, toiletry kits, and other travel essentials designed for maximum utility.

Every product is built with durability in mind, utilizing robust materials like aerospace-grade polycarbonate for hard-shell luggage and high-density nylon for soft goods, ensuring longevity and resilience.

The Sustainability Mission: Shore-Tex™ and Beyond

Solgaard's environmental commitment is not an afterthought; it is integral to its business model. The brand's most notable initiative is the development and use of Shore-Tex™, a material woven from upcycled ocean-bound plastic. For every product sold, Solgaard funds the collection and recycling of the equivalent of a specific number of plastic bottles—often quantified in the "Ocean Plastic Removed" metric displayed with each item. This tangible impact allows customers to directly participate in the cleanup effort.

This mission extends to a broader ethos of creating products meant to last, thereby combating the culture of fast consumerism. The company also engages in partnerships with environmental organizations and is transparent about its supply chain and material sourcing.

Target Audience and Brand Experience

Solgaard appeals to a discerning customer base that values both form and function. This includes frequent travelers, digital nomads, professionals, and students who seek efficiency and organization without compromising on style or their ecological values. The website and product design reflect a clean, minimalist aesthetic that is both modern and timeless.

The online experience is streamlined and informative, with detailed product videos, specification lists, and customer reviews that highlight real-world use. The brand storytelling effectively communicates the dual benefit of purchasing a Solgaard product: acquiring a superior, problem-solving item while making a positive environmental impact.

Conclusion

Solgaard successfully positions itself at the intersection of innovation, design, and sustainability. It goes beyond merely selling travel gear by offering a cohesive system for organized living and a clear, actionable path for consumers to contribute to environmental stewardship. By turning ocean-bound plastic into premium, functional products, Solgaard provides a compelling proposition for the conscious consumer looking for gear that is as responsible as it is reliable.