Splashtop Reviews

I ve worked with Splashtop for years

Stable and powerful remote control software and most importantly much cheaper than the competitions

Great Overall

I ve worked with Splashtop for years great product -

Proactive follow-up

Easy onboarding experience and the platform is impressively easy to use and navigate compared to competitors

Super easy to use

Proactive follow-up Demonstrated commitment to help

I grade them A

Works better than expected

Great price and quality wine

Great price and quality wine

Excellent customer service

The attention guidance and detailed procedures to be followed are always excellent

Splashtop SOS Teams is a professional

Splashtop SOS Teams is a professional remote tool at a very low price It saved me the double cost of what other providers offered When you re a new one-man company you want to cut the costs as much that s possible especially when it comes to remote-support as you don t know how often you ll connect to some unattended installations Some customers just don t need support that often some others need it urgently where travel could be to slow expensive or not possible in the time-frame There re cases of unattended installations which I have never connected to but I need to have them available both for marketing and to quickly solve issues Remote-control is a must if I m on the road and can just park somewhere to remote in to the customer at urgent requests instead of having to plan a visit while being far away or busy at another customer As I support both home consumers and business the support-requests can be quite random and it saves me a lot of time instead of having to travel far away which keeps the customer mileage for 104 km can be expensive for simple issues and can make the customer looks elsewhere So in my case it was essential that the unattended installation amount was unlimited due to that I knew nothing about how much I would use the product and how many installation would be needed Without this aspect I might have chosen another provider and I had one with was free of charge for five installations but were more expensive when you added certain amounts of unattended installations I reviewed cost of ownership from several different providers and found Splashtop to be cheapest I don t know when I ll have 200-500 unattended installations but the issue for me is that I ll commonly only remote in to a fraction of that number now and then or often some others it takes months or years before remote-support is needed An important aspect is that I don t want the hassle of changing solution provider a few years later due to the work it would entail along with paying the double until the issue is solved I have frequently used Splashtops SOS since early 2022 and it have served me well so far