Status Reviews

Product was good for nearly one year Then one of the in ear headphones was dead No charging possible So first year 5 Stars but now I would give 0 if I could Why Because this company got no customer service I feel alone with my problem because I got no answers on my customer service request I m waiting 3 weeks and nothing happens So I think it could be a great company with good products but in my experience it s completely trash Very sad that status Audio think they don t have to fix issues like this Saw a lot of customers with the same problems Really sad Never again But when Status Audio reads this and help me it could happen that I change my opinion But at this point I would not recommend to buy from this

I have two pairs that have static in one earbud I have been asking for a refund return over and over but keep getting instructions on trying to reset and resync Now I am getting a single replacement sent even though I don t want it and it doesn t do me any good when I have two pairs that don t work

Unfortunately what started off as being a potential positive experience for a new customer changed quickly Hard pass on this company folks

Status wasted my time and offered no viable solution for my warranty inquiry My Flagship headphones worked great for just about a year Taking them off during normal use the left ear separated from the base A tiny plastic tip must have broken off and the ear now hangs loose with the wire exposed and they are not usable I asked about a warranty replacement They said it was user inflicted damage not covered and said you can get 50 off new pair with a code Not great but fine When I went to check out was not actually 50 was less than 10 because they were already reduced I could have gotten a bigger discount just signing up for the newsletter When I pointed this out they offered no revision of their offer Disappointing end to a great product Based on this experience I will spend a little more and go to Bose where they actually respect their customers don t provide canned call center answers and waste a week of your time with a back and forth thread with no solution All because of a design flaw and breakage due to normal use I work in claims for a retailer and victim blaming for product use is shameful

I ordered headphones for my daughter for Christmas and they were defective there was a buzzing sound in one side of the earphones They sent a replacement set which did not work at all did not hold 1 of a charge The red light would still be on after charging for 12 hours Requested a third pair and the ghosted me Kept saying let me check on that for you

I have been asking Status co how to return their product Between Pro since it s still in the 30 day window On their website the say they have a 30 day return policy no questions asked and that the return is free of charge I wrote them an e-mail asking how to proceed They asked me why I want to return my headphones I told them because I bought the new model they just released and they never answered me back I wrote also on their Discord channel no answer to my question how to proceed It seems like they are waiting so my 30 days window expires

READ THIS BEFORE ORDERING Be VERY wary here folks I went through the biggest nightmare ordering a pair of these This company has NO public phone number and customer service is limited to a form you need to fill out which gets answered by someone 12 time zones away via email My order got lost in transit and had been shipped by cheaper form of bulk shipping called UPS Innovations where UPS ships it part way and it then gets passed off to USPS The tracking number you re given allows you to track the first part of the trip When my order got lost both UPS and USPS said I would need to contact the seller for an update yet my only option was to reach out via Status Audio s online form and all I get were boilerplate responses that arrived around 4am each day I was never given the option of speaking with anyone in real time Not even via Chat or Messenger The order had to be reshipped which took an additional two weeks and resulted in a whole lot of wasted time and frustration

BE VERY CAUTIOUS Awful customer support My order never arrived The courier has no update on the order and simply says it s been delayed and to allow 24hrs That was a week ago Status simply send me the tracking number and tell me to contact the courier The courier tells me to contact Status I m out of pocket and Status couldn t care less I WOULD NOT RISK IT

I placed an order and never received a shipping notification or my Pros I contacted Status Audio and was told that they will ship in 48 hours They have not It has been 6 days and I have received a shipping notification or Pros I guess I was ripped off

The company is scrupulous with shady business practices- There is not and never was any customer service- Their positive reviews are paid reviews by people that don t even have the product - There IS NO QUALITY CHECK at all which means every piece of trash they produce is utter garbage from old stock to cheap and functionally impaired parts so don t expect your wireless buds or headphone to work properly or last up to a month God forbid if ever at all - Their support email contact has no name no mention of your name or question you asked so any one can claim that they are sending the email - YOU WILL NEVER GET THE ANSWER TO Any QUESTION you ask instead you get a generic non related pretexted reply - The company is run by an organised professional scammers operating under various assumed names that changes with the drop of a hat - HQ is supposedly in US but the product is shipped by China post after being ripped off premium shipping DHL money STAY AWAY FROM THESE THIEVES and let every one know about these dishonest scumbags with dodgy business practices