Steinhartwatches Reviews

Steinhart Watches - exklusive Uhren für Liebhaber

steinhartwatches.de
3.23
43 reviews
Average Rating
Based on 43 user experiences

Rated 3.23 out of 5 by 43 Happy Customers

48.8%
7%
0%
7%
37.2%
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G

Aftersales is atrocious to deal with

Aftersales is atrocious to deal with I have sent them emails stating that the watch is running slow too slow -20 sec 24 hrs They said they will regulate the watch I have politely asked them to make an order for FedEx to pick up the watch they said they will send me a shipping label and that was it no more replies no updates nothing Extremely Poor customer service I do not recommend It s been 10 days since i first contacted them
J

Add 25 for import

Regardless of quality of watches - watch out for this you will be liable for import charges via the carrier of up to 25 of the cost of the watchDidn t tell you that anywhere did they
P

Unhelpful service

There were not able to help me with such A simple task as resetting password on my account I was told to register new one with another email when I asked them to delete my account they told me it s not possible I believe it breaks GDPR rules I resigned from buying the watch under such circumstances
K

Horrible services

Horrible services They answer only before sale product then if is any issue you must wait ages for answer Get two things from them and both with issue ocean one with crocked cyclop then I order new bezel from them which was poorly painted like cheap replica from market place Horrible company Everyone should avoid this STEINShit
T

DO NOT purchase this brand

DO NOT purchase this brand it s held together with cheap glue and you will be lucky to get two years of a working product Customer service is broken yes please send us back the watch and do these tasks perfectly via FED-EX If not we cannot guarantee you will get your watch back REALLY NEVER AGAIN

Poor customer service poor quality watch

I made the mistake of purchasing the ocean one titanium 500 The watch is running 12 seconds a day for an eta elabore premium movement and also when I pull out push the crown to adjust the time the whole movement moves inside the case like there s no movement holder I contacted steinhart who sent me a long list of instruction on how to return it for repair but stated I could very well be liable for more customs charges for overseas delivery NEVER AGAIN WILL I BUY ANOTHER WATCH FROM THEM
S

Poor quality poor experience

Had problems with the watch from the beginning with the bracelet falling apart Customer Service did send me a new one but not long later a number of other issues presented the watch was falling apart The watch was less than 3 years old very poor quality not robust at all When I returned it they tried to say it had been damaged with rough treatment and hard wear Simply not true I requested a replacement as I didn t trust the watch I had but they refused and instead wanted to fix the watch and charge me I didn t have confidence in the watch or company and told them to keep it Junk avoid
K

Sold a faulty watch

I have two steinhart watches the first was great the second was shipped with a faulty crown and now needs to be sent to Germany for repair A brand new watch that needs to be repaired and not replaced
S

Rude customer service staff

Rude customer service staff emails ignored and Facebook page operators don t know their products are unhelpful and rude
T

The worst experience i ever had buying

The worst experience i ever had buying online 3 weeks of waiting for a watch that should take 2-3 days and i m still whitout the watch or my money Ive been hold up by fedex telling me everytime its going to arrive the next day and bla bla Would not recommend bying from steinhart I hope they will give me my money back but they are avoiding answering that question UPDATE I finally revcieved the watch almost 3 weeks after ordering The package was only supposed to move from germany to denmark But went around 4 different countries first The watch is as expected very nice

About Steinhartwatches

Steinhartwatches

United States

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