Steinhartwatches Reviews

Claim

I have bought 2 watches from Steinhart

I have bought 2 watches from Steinhart The Ocean One 500 Titanium Premium And I was amazed by the built quality After 15 days started to lose more and more time until it losed 20 seconds a day Not well for a Swiss Made timekeeper After that I got it regulated at my expenses and I have upgraded it to SW300 Top Grade myself swapping the movement Last week I bought the Ocean One 39 Black Ceramic Received it in 2 days And this is an amazing watch also Great unboxing experience like always Steinhart has So far the watch loses 3 seconds on the timegrapher and has 290 degree of amplitude with 0 0 beat error amazing Lets see in 30 days I will do another test Just a little problem with the screws of the bracelet which have been closed by The Hulk apparently and I broke even my Bergeon screwdriver and the screw heads themselves ruining a bit the unboxing experience of a watch that apparently was perfect at the first glance This are details that can and cannot be acceptable in a 500 watch range but the value for money for this watch is so high that I am not planning to be so picky I can forgive them This is not a very bad detail The cyclop is well aligned there is no dirt in the dial and the bezel does not have backplay And is not too hard even This seems a legit great watch for your money Definitely a keeper The customer service promptly said they will ship 5 spare screw bars for the bracelet to my address And they said they do not want payments for that I can pay 10 bucks not a problem after all they are just screws That is a good point for them Good for that Steinhart 5 stars when I receive the screw and after the 30 days test of the watch performance Hopefully everything goes right Because honestly this is a 4 5 star review not only 4 UPDATE OF THE DAY AFTER Steinhart even agreed helped me to solve another problem on the watch at their expenses A problem relative to an invisible scratch that bothers me on the ceramic bezel A perfectly straight side to side of the ceramic insert scratch Since its ceramic its very hard to scratch especially in that way so they thought that probably was a defect since the birth of the watch and probably it is because I do not wear diamonds and I had the watch for less than 6 hours on the wrist They answered the mail the phone and their attitude is extremely polite if you are kind with them of course and not rude like many are They really love to do what they do look like and they don t care about having loss some money but they care about the customer Of course this depends from assistant to assistant and from one day to another but my experience with Steinhart was extremely nice Be polite with them explain your problem if you have it send pictures without making questions and they will solve it Remember that PERFECTION does NOT exist even on a ROLEX I had 2 on my wrist and I could notice problems on the cyclop on the bezel on the hour markers and even on consistency of Superluminova Those defect make your watch unique Is just the scratch that is annoying I will definitely buy also the Green Ocean One that I like so much from their site The experience with them has been very good and I am happy about having a good company that sell many good watches at this price with good customer support Review changed to 5 stars

Poor quality poor experience

Had problems with the watch from the beginning with the bracelet falling apart Customer Service did send me a new one but not long later a number of other issues presented the watch was falling apart The watch was less than 3 years old very poor quality not robust at all When I returned it they tried to say it had been damaged with rough treatment and hard wear Simply not true I requested a replacement as I didn t trust the watch I had but they refused and instead wanted to fix the watch and charge me I didn t have confidence in the watch or company and told them to keep it Junk avoid

Poor customer service poor quality watch

I made the mistake of purchasing the ocean one titanium 500 The watch is running 12 seconds a day for an eta elabore premium movement and also when I pull out push the crown to adjust the time the whole movement moves inside the case like there s no movement holder I contacted steinhart who sent me a long list of instruction on how to return it for repair but stated I could very well be liable for more customs charges for overseas delivery NEVER AGAIN WILL I BUY ANOTHER WATCH FROM THEM

DO NOT purchase this brand

DO NOT purchase this brand it s held together with cheap glue and you will be lucky to get two years of a working product Customer service is broken yes please send us back the watch and do these tasks perfectly via FED-EX If not we cannot guarantee you will get your watch back REALLY NEVER AGAIN

Horrible services

Horrible services They answer only before sale product then if is any issue you must wait ages for answer Get two things from them and both with issue ocean one with crocked cyclop then I order new bezel from them which was poorly painted like cheap replica from market place Horrible company Everyone should avoid this STEINShit

Unhelpful service

There were not able to help me with such A simple task as resetting password on my account I was told to register new one with another email when I asked them to delete my account they told me it s not possible I believe it breaks GDPR rules I resigned from buying the watch under such circumstances

Add 25 for import

Regardless of quality of watches - watch out for this you will be liable for import charges via the carrier of up to 25 of the cost of the watchDidn t tell you that anywhere did they

Aftersales is atrocious to deal with

Aftersales is atrocious to deal with I have sent them emails stating that the watch is running slow too slow -20 sec 24 hrs They said they will regulate the watch I have politely asked them to make an order for FedEx to pick up the watch they said they will send me a shipping label and that was it no more replies no updates nothing Extremely Poor customer service I do not recommend It s been 10 days since i first contacted them

Avoid poor quality control

Ordered a 39 dive watch from this company On delivery there was an obvious misprint mark on one of the date windows I immediately sent the watch back to Germany asking for a replacement which was an option inline with the company s policy Steinhart emailed me saying that to get a replacement I would have to get a refund from them before starting the ordering progress again There was no apology about the poor quality of their product I had paid 416 for the watch and delivery I received 391 refund from PayPal after PayPal had applied their sharp foreign exchange conversion After this experience decided to cut my losses and order a watch from a UK supplier

Terrible after sale servise

Terrible after sale servise Terrible response time Shipped for repair they were so smart shipped it back to different country After two months got it back and no job was done Movement problem still exists