Steinmart Reviews

Worst customer service

I cancelled a 206 90 order minutes after placing it I spoke directly to a customer service rep and was told that the cost of my purchase would be refunded to my bank I called back the same day to verify that the refund would go to my bank Once again I was promised it would However the refund I received was in the form of store credit When I called back I was offered store credit for my purchase plus 25 I declined Since May 10 the date of my regretted order placement I have placed 15 phone calls to find out when I can expect my monetary refund I have been told several times that my request has been escalated to the billing department and given the same lame excuse of not being able to transfer me to that department or that they can t give out the phone number I ve also been told repeatedly that I would hear from them in 24-48 hours One rep said he d call me every day to update me Lies Lies Lies As of today s call I was offered 60 store credit plus the cost of my purchase I just want my 206 90 back Two weeks is long enough to wait I will call again tomorrow I say buyer beware

Run don t walk away from this outfit

Run don t walk away from this outfit TERRIBLE customer service nothing ever gets handled after many emails Be sure to read the other review sites I wish I had

I wish I had read the reviews about

I wish I had read the reviews about online ordering with Stein Mart before I ordered online I too received numerous cancellations about an order I placed Actually the first cancellation came within 5 minutes of my order I needed that particular item for a bedroom plan It was like my ordering a pair of shoes and they cancelled the right shoe and was planning on sending me the left shoe I called customer service immediately and had to wait 30 minutes for someone Then I was told by that person and his supervisor that it was too late to cancel my order as it was already processing It is ok for Stein Mart to cancel an order but not ok for a customer to do so within an hour of the order Three days later I received another notice that they cancelled another item I was told to return the items when the stores reopen What a waste of my time and cost to Stein Mart to mail it to me I am done with Stein Mart after many years of shopping with it

frequent order cancellation

Last week I bought a lot of items online Today it was the 3rd time that I got an email my order was cancelled I called customer service and they told me the items were sold out I will not order anything from them anymore as well as the employees at Steinmart here in Fort Myers FL are often very rude and just care to talk to their colleagus instead of taking care of customers

a rubbish company

a rubbish company dont buy from them unless you are prepared for no replys no returns no refunds I wish I had read reviews before ordering as I am now stuck with a dress that doesn t fit because I can t get any response although I have tried multiple times wish I had read reviews before ordering and been the wiser they now have my money and I have a dress going to the goodwill JUST BEWARE YOU HAVE BEEN WARNED

Steinmart just informed me since I did

Steinmart just informed me since I did not see the discount code of sitewide it could not be applied to my order which has not shipped yet When I went to the returns area it was written that only a store credit will be given and not a refund to your original form of payment What is up with that negative customer service experience

In October 2022

In October 2022 I saw Steinmart had been added as a vendor offering teacher discounts in October I purchased items on a debit card I will never purchase from Steinmart again They never emailed me that one item was out of stock It just never came and when I emailed them they said oh it was not available They only wanted to give me a credit - for items never received I demanded a refund for that item I got a refund 3 weeks later Their emails always say something like we have too many inquiries and will be back with you soon I had other items in the order I sent them back I do not have my money back nor any answers from them I cannot reach them with any phone number I see for them online nor does any online email I sent get a response The customer rep I dealt with is not responding to me My bank said they can email a letter requesting Steinmart contact the bank No response has been given back not even to my bank I am out 102 roughly Now it is February 2023 No money back I always loved the brick and mortar stores How terrible of them to take advantage of people us teachers who don t make a lot of money to begin with

Don t bother shop elsewhere

Used to love shopping at the brick and mortar store Since it closed I was happy to find them online because they have some cute styles After 4 months trying to get my purchases and then trying to get a refund for my returned items I am absolutely dismayed They were a complete failure on all fronts The first blouse received was totally different than the photos and unsuitable the second blouse was never received then they sent me a duplicate of the first blouse All went back and I had to contact them twice to get refunded It finally came through less some kind of fee I guess as there was no explanation So I ended paying them money for receiving nothing but troubles They have been a complete disappointment and I will never do business with then again

DO NOT ORDER FROM STEIN MART THEY LIE

I prepaid for an order of 4 items in February 2021 Only received 3 of the four items Via email they agreed to accept return full refund of items but never did send prepaid label as promised NOR refund for the missing item I disputed with CC company and Stein Mart said they could not refund until dispute lifted BIG mistake I am reopening dispute five months later because they have not followed through with ANYTHING they promised and I NEVER received that missing item or refund for not having received it