Stoneandstrand Reviews

Another poor review

Another poor review I ordered a necklace through net a porter for around 250 This snapped in less than a year When I went to net a porter they told me it was my own fault when clearly it is because the necklace is of poor quality Please think twice before buying from this brand

Not worth it

I have to say after purchasing and returning more than 5 different pieces from Stone and Strand I would avoid this company Every purchase I ve made has been such a letdown Flimsy pieces smaller than expected underwhelming They are not that affordable either I get that this is a trendy jewelry company which is why I ve been sucked in multiple times I love on trend dainty pieces but literally every time I ve ordered the pieces don t look well made I bought a 10k diamond huggie that was almost 400 dollars which is insane I know But when I received it it was so small and so cheap looking They also charge you to ship items back if it doesn t workout There are tons of affordable jewelry prices that aren t as trendy with marketing but have way better quality and prices I would shop there Ross simons or even Etsy would be better alternatives

I also purchased a pair of the teeny I feel conned

I also purchased a pair of the teeny diamond stud earrings also in January 2021 for my daughter via Net-a-Porter They also turned an ugly rust colour which made me question what did I exactly buy I firstly tried to find out from Net-a-Porter I will leave a separate review on them who I purchased them from I sent original email 18 7 with my specific question to customer service I sent another reminder email 21 7 got a generic response telling me they don t have access to this information and referred me to their FAQ page The last email traffic from them was 22 7 informing me that they don t have any product information and they will pass my feedback to upper management I didn t give feedback I asked about the gold that is stated on product description I ve never in my life had to deal which a company who clearly cannot be transparent with what they are flogging

I Was Scammed

I bought a necklace last year on their website The address that showed after my purchase was different than what I put in but I notified them pretty quickly in order to try re-routing it They told me they couldn t which was strange then I was told that it was sent to a parcel locker I went to the locker and nothing was there I tried to contact them about it but their replies did not make sense They kept telling me to go back to the locker which I did 3 times before I gave up and went to try to void it with the bank Stone and Strand have been refusing to give me my money back for a year because they are claiming I said it was damaged when I have consistently said I never got it For that reason I m being told that MY story is inconsistent so no matter how many times I try voiding the charge the bank sides with them I don t have the necklace and I don t have my money back either I should have never tried to buy anything from them

DO NOT BUY PIERCING EARRINGS

I ordered a piercing earring from them for my tragus piercing I followed their instructions for securing it to the letter Two-three days laters I realized the earring was no longer in my piercing Such a waste of money I wish I had checked here prior to ordering from them

Ring Deteriorated after 2 months

I purchase the eternal baguette diamond band in gold in August 2020 as an engagement ring My partner and I were in love with the ring when we first received it However in a couple of months the majority of the ring became greyed out and the diamonds have disappeared The ring has completely deteriorated How embarrassing Also note that no jewelry is to be wetted showered in and do not wash your hands in it But they don t write that in the jewelry description it s only in the REFUND section Their jewelry is not for everyday wear They never wrote back to my email sent months ago so I am now writing a review Horrible customer service and sham of a company CHEAP

Worst customer service

The pieces are beautiful but the customer service is insanely bad They take so long to respond and did not seem to care about my issue at all For the price of their jewellery and their claim of being a sustainable and ethical company they do not care about their customers at all

Terrible experience and left disappointed

Ordered a stone and strand necklace via net-a-Porter at the cost of 260 I was so careful with it but one day while taking it off it fell apart in my hands in multiple places I contacted net-a-Porter and got the rudest response claiming it was my fault without even asking what happened Now need to repair at my own cost So livid