Sunoptique Reviews

Avoid unacceptable customer service

Order 4 pairs of glasses 2 were actually shipped automatically refunded the difference Why have items on your site your can t deliver Of the two remaining glasses came in a box without padding bubble-wrap found one frame to be too small and needed to return I provided the bubble-wrap for return shipping Called 3x emailed 4x over a week to get a return authorization no response from anything Due to the time sensitive nature of this 14-day return window I called again and finally got a person on the phone Was issued return auth which I paid 10 41 in tracked shipping to return Glasses were returned to vendor 10 days ago 7 business days yet the refund has not been issued Looks like I need to jump through hoops yet again just to get the refund processed Never again will I purchase from this vendor I recommend you spend the extra 10 and go to another Note sunoptique com had customer service provided by Internet Eyewear Group whoever they are I should have known better just looking at the dated website should have been a give-away to avoid this online retailer

Buyer Beware

Buyer BewareI received the wrong size frames Called emailed to return exchange them no response Save yourself the potential aggravation and shop elsewhere

Slow wrong glasses no customer service

Slow to fill the order The glasses were not what I ordered Customer service is unavailable to get a return going The prices are significantly higher I only ordered from them because I could not find the product I wanted anywhere else It would have been ok had I received what I wanted

Unsuccessfull purchase

Unsuccessfull purchase Ordered a frame did not get get any updates for 3 weeks tried to contact them with phone nobody answers email no reply web chat also no success Disputed visa transaction with my bank Never-ever with them again

NEVER RECEIVED ORDER

Ordered frames 12 28 22 Paid for 2 day priority shipping No communication from company in over 2 weeks order has never shipped Can t get response from company or answer to calls Is this a scam

I wanted to order 2 pairs of glasses

I wanted to order 2 pairs of glasses They were specific ones that were sold out on most sites SunOptique was still selling them but when I paid almost 300 dollars they sent me an e-mail with the wrong colour glasses I immediately sent an e-mail to cancel this order I have never had response from them even after 6 e-mails and multiple calls I would advise anyone to NOT ORDER on this website I unfortunately spent a lot of money on a big scamparty like this store I am now trying to get to them via a legal party and Interpol

Great service center and awesome prices

Bought a pair of Blinde Sunglasses for myself cuz I knew they were out of business Blinde Customer service agent Honey helped track down 2 pair for me She went above and beyond the call Awesome job guys

Fast free shipping and no sales tax

I was searching for a pair of Konishi eyeglasses I saw at my local eye doctor Since I used my insurance coverage already I had to scoop up a cheap pair I found this website and It was the cheapest on the internet Free shipping and no sales tax Got it in a few days and I gotta say I will never buy at my optometrist again