Support Reviews

I know Microsoft has a bad name

I know Microsoft has a bad name since Google has been made extremely user friendly Yes the programming can be frustrating and if you have ever had the blue loop of death for the love of Stan Lee it can be almost enough to push you over the edge With all that said I have worked with their online customer service this week and I must say that they save excellent customer by merely having the customer service level an old lady like me is used to You know the back in the day service that ensure you were not taking your business else where and such I just fixed the blue loop of death with the help of a level two tech calling from the customer service number An appointment made with in a week of the initial call and around a busy Christmas even Now I can be a handful and i do not keep my mouth shut when upset I will be honest even when happy I have a habit of getting louder and louder with no options of mute hehe So after having several people assist me that resulted in a working computer again I must say I am impressed Most by now would of hung up on me or redirected me etc until I just move on Thank you Microsoft You did not give up on me so I will not give up on you 0

Rajat was awesome and helped me solve a

Rajat was awesome and helped me solve a hardware issue I have not been able to solve for months Thank you Rajat

Flo was awesome and super helpful

We have struggled and been very frustrated over the past few months when trying to work with Microsoft and being locked out of our account Today after being on the phone for over an hour we where transferred over to Flo in the tech department You read that right Flo like from progressive She spent more than an hour with use on the phone working to reset our account and helping us get back into our Microsoft account She was great and very understanding The first person to both say she would fix the problem and being able to truly fix the situation and not just hand us off to another person Along with being super helpful and understanding she was also very funny and a joy to work with I would now say that I would call customer service back if I could request Flo every time I would like to say thank you to Flo for all you help PS Flo deserves a raise PSS in over a year of working with Microsoft this was the only time that we ended the call and had our problem completely solved Thank you thank you thank youAlways ask for Flo in tech support

AMAZING THANK YOU SO MUCH TEH

AMAZING THANK YOU SO MUCH TEH BEST YALL EVEN HELPED MY SISTER TO NOT GET HAVKED WHAT A TRUE BLESSING YALL ARE

So satisfied thank you

I am very happy with the way Microsoft staff work I had hoped a Microsoft surface pro last year I was getting lines all over my screen I called them up to see what can be done I was told that it was now iut if its 1yr Warranty and was going to cost me about 460 tp have it replaced I was loosing my mind amd all must in Tears as I have lost over half my hours at work do to the Pandemic I now Struggle paying bills amd getting stuff i need O could not pay what they were asking for They were very understanding Yhe stuff put me on hold to see what he can do He checked back with me off and on About 30 mins later he comes but with great news I was not going to have to pay for the replacement I thought there was a Catch was was not i had sent mine in a d they sent a new o e iut Got it in a week and oh man how I missed my laptop I was so lost with out it I am very satisfied with Microsoft Very happy thank you Microsoft for helping someone out in a bad situation Amd having a hard time Amd I love the laptop works great would Recommend your products any time

Excellent support

Excellent support They phoned me back again to check all was ok the day after my enquiry Very helpful No problems at all

Speedy support

Contact Windows support through live chat recently and Cris solved my issue in minutes w prof knowledge and speedy response

Bad telephone line but they were

Bad telephone line but they were exceedingly patient and helpful with me repeating the questions when I had problems making them out