Brought a faulty speaker to be
Brought a faulty speaker to be inspected to confirm for insurance replacement Planned inspections were delayed communication was poor between staff and although promised not one phone call was returned The fault was intermittent and only occurred after a long period of being switched on but I was assured that they couldn t find a fault and the speaker was working even after I expressed my concerns As you can imagine at the very next gig it didn t work and we had to partially refund a customer and deliver a poor quality sound We put our trust in these guys to do a sterling job and they let us down
Andy Bolton
N/A
No delivery after 10 days
Ordered just 2 bulbs even paid for delivery which i hate doing expected to wait 3-5 days contacted them by phone after 5 days having still not received item and no dispatch email Guy i spoke too was helpful telling me order was dispatched and to wait a day or two Now on day 10 since placing order and still no delivery
Richard Bright
N/A
I placed an order with this company and
I placed an order with this company and it had initially gone through PayPal which was OK I was then contacted about deliver delays which is now standard due to covid ext I then explained in an email to save the courier the effort of carrying the items up 2 flights of steps I could exactly meet the driver downstairs and carry the item to my garage which is common sense well that s what I thought I was then sent an email to explain the order was cancelled as its been flagged for fraud and they ve had fraudulent activities through PayPal in the pass Which isn t the present i said The company went further to say its got to be delivered to my address and I must show id I said this is ok the company decided that it didn t seem right as the amount for 3 zenith cd8000 amplifiers was to expensive to go through PayPal I felt i was been judged which I was The company then said its normal procedure I said this was not stipulated on your website l wouldn t have wasted time and I don t think PayPal would have used your company for the purchase that go over a certain amount of 1400 for customers to be turned down This was a bizarre experience of company that judges and tarnished people with the same brush I have recently purchase the same amplifiers using the same procedure from another company spending 2k no problems whatsoever I will advise all my dj friends to stay away from this company
Mark Lewis
N/A
Good Shop
I have been a customer of Terralec for about 2 years now The staff Are so friendly Once I bought A sub and they carried it to my car The first time I came I had ordered the wrong amp and they gave me the right one for no extra charge And another time I went They even let me stay past their opening hours Overall a very good shop with very good staff and good prices Would always recommend this shop Mark
Icontowers Studio
N/A
Excellent and professional
I have been using Terralec for over 8 years and they are simply excellent to deal with They don t waste your time and are very helpful very professional
David Atkinson
N/A
Great service great value products
Dan Cornish of Terralec provided an outstanding service on behalf of Terralec on a number of purchases over the last few months however this has been a consistent experience with the sales team Always first class products at competitive prices
Graysie
N/A
Always spot on
Excellent products and service from Terralec always swift dispatch and a wide range of products My go to company
Paul Mycock
N/A
Ordered item online and received an
Ordered item online and received an email within a few minutes detailing delivery date and time I was quite surprised that it was the next day as other companies tend to put 3-5 working days As far as I could see this was the cheapest price for the item and with their speedy delivery I couldn t ask for a better service Would recommend Thanks
Pete Jamieson
N/A
Great long established UK business
I have been a customer of Terralec since the 1980 s and always found them helpful competitive on price and with excellent customer service Recent purchase was a replacement speaker stand bag which was keenly priced and delivered within two days of placing my order The quality was far better than the price reflected Once more I m very pleased and would recommend and use Terralec again
Graysie
N/A
100 satisfied
Another order promptly desptached from Terralec Always good on price and service The padded equipment bags are excellent last years and are very well made
