Textmagic Reviews

Volunteer Driver Scheme

We use TextMagic to match volunteer drivers up with housebound people who need lifts to doctor s appointments and out patients hospital visits As some of our drivers are retired persons we cannot assume that all are comfortable with email

Excellent service that s intuitive to use

Excellent service that s intuitive to use and set up TextMagic also provide an API to connect with third party services saving us time and making it even easier to stay in touch with customers

Text Magic has been an extremely

Text Magic has been an extremely effective tool for me to reach people on their phone especially those who do not pick up phone calls but text

Texting from my PC is a very quick and

Texting from my PC is a very quick and efficient way to communicate to my customers When the replies come through both the text app and an e-mail I have the option to view and reply from my phone when I am not at my desk this is of great value to my customers and me

I have been with text magic for many

I have been with text magic for many years and their service really works for and the few times that I have needed assistance they were easy to contact and solved any issues I had Tom Addison Jade Taxis Stirling

Everything I need for quick communication

Text magic is easy to use and everything I need for quick group communication

I have been using TextMagic at work for Escalations

I have been using TextMagic at work for a few years and think it s a great product I have it setup so that when escalations are sent through I receive a text msg in order to respond as quickly as possible to my customers This really helps break through the clutter of the many emails and pop notifications I receive on a daily basis especially whilst I am away from my desk I can have these message sent to multiple people and also easily change the routing when people are sick or on leave with a few clicks This means we now have no need to change the customer facing processes when people are away we simply change it on the back-end The contacts list makes this very easy as you can simply search by colleague names There are many advanced options that I have no need for but it seems possible to do some much more complicated tasks

Highly Recommended

We have used TextMagic for a few years now and have never had any problems with sending and receiving text messages The recent addition of a mobile phone app makes it even easier for us to communicate with our customers without giving out our personal numbers The support is also always fast and helpful