Overall customer experience is overwhelmingly negative, with numerous serious complaints across multiple branches. Customers report receiving stolen goods, such as a mobile phone that was later blacklisted by police. There are multiple allegations of selling counterfeit or fake products, including a Huawei phone that arrived with a mismatched charger. The buyback and pawn service is criticised for returning damaged items, like a cosmetically ruined PS5 controller. Customer service is described as non-existent, with emails and complaints going unanswered for over a year. Staff behaviour is frequently cited as rude, ignorant, and heartless, with specific complaints about employees named Yang and others. The company is accused of exploiting vulnerable customers during difficult financial times, showing a lack of empathy. Technical incompetence is reported, such as staff locking themselves out of a customer's laptop during assessment. The only positive reviews appear to be nonsensical or possibly fake, offering no substantive praise. Consequently, the overall satisfaction level is extremely low, with strong warnings from customers to avoid the business.
Common concerns
- Selling stolen goods (e.g., blacklisted phones)
- Selling counterfeit/fake products
- Extremely poor or non-existent customer service
- Rude, ignorant, and unprofessional staff behaviour
- Returning damaged items in buyback/pawn transactions
Last updated 4 months ago
