Thedump Reviews

Update company wants to negate my right to lodge complaint w BBB

I purchased a couch from The Dump I have had it less then 1 year There are a few issues with the couch IE One of the mechanism of recliner making noise the cushions sagging I called Customer service reported issues I was informed 1st available date for service is over a MONTH By that time I am certain issues will get progressively worse So yes large selection of furniture reasonable pricing BUT heaven forbid something goes array not very speedy in repair response time my opinion I called left message to see IF repair date can be made earlier So far no response Update repair men came 11 17 said a mechanism fir recliner issue to be sent to me as would the cushions to replace cushions having issues with 12-2-20 Thus far I have NOT received any part for the recliner mechanism nor the replacement cushions I called left a message for customer service since I have NOT received items NOR have I heard from customer service as to when they possibly would arrive Also another issue is once items are received then I am sure there will be once again a prolonged waiting period for the service team to come out do the necessary repairs Again this couch was purchased in June so even less the 6 months old I would NEVER recommend anyone purchase from THE DUMP 1-18-21 UPDATE repair now scheduled for 2 13 21 NEVER purchase anything from the DUMP because of a poor quality of furniture b lousy customer service So this issue going on over 2 months now I have boxes w the repair merchandise in my living room again what a disgrace this company is 1-20-21 update how unprofessional that I received a call from representative to tell me I did NOT have to lodge a complaint with BBB How arrogant rude a couch was not cheap cost 1100 00 issues erupted in less then 6 months time now over 4 months before any repair being done I still do NOT have a confirmed date of repair DO NOT BUT THE DUMP Again how rude for a rep to call tell me I did NOT have to lodge a complaint w BBB So they want to negate my right to complain ridiculous 1-28-21 saga continues NOW my repair date is yet again cancelled for 1 29 the company never even contacted me about cancellation I had to contact them supposedly I will be called when appt for repairs rescheduled BUT this is now over 4 months to try get my couch repaired Definitely DO NOT purchase from The Dump Ignorant disrespectful lacking any sort of quality customer service

We have shopped at the dump for years

We have shopped at the dump for years and they sometimes have some cool stuff We recently went in to buy a King and twin mattress a king foundation a formal living room couch and some dining chairs We couldn t find everything but we bought some of it and one item was a 2 500 King sized mattress When they came to deliver it the guys took a thinly wrapped mattress out of the truck and it was ripped all the way down two sides They did not see me watching as they taped the sides in the middle of the street and then I saw dirt stains when they brought it in the house The worst part is after we sent it back we decided we didn t want to buy the mattress at all and the manager talked to me about it after he did not bother to call me back the first time I left a message It was like an inquisition I first has to expain to the front office and then called back the next day to tell my story again and again The manager didn t like that I was not willing to go on about what happened as he condescendingly told my story back to me I told him we needed to move on because I explained why we wanted to cancel and why I did not want to continue going over the same story 5 times He hung up on me Isn t that mature It doesn t matter We will not pay for something we never received If they try to deliver if on Tuesday then they are fools and at this point they lost another customer How is this helping them We had chairs that were to arrive at the end of the month and we won t be buying these now time to move on to Noel or another furniture seller The dump is losing customers because they have a stressful return experience and over all poor customer service It gets worse each time we deal with them

Purchased a family room leather

Purchased a family room leather recliner set on 02 2018 less than a year later I noticed the leather was ripped at the seams I submitted a claim on 03 2019 and went back and forth and it was not resolved until 10 2019 I went in 12 2019 to exchange because the damage was not repairable and was told they did not have a replacement leather sofa They wanted me to pick something that was not leather and would not match the loveseat and single recliner Who wants mismatched couches They then said why don t you let us look around and call you if something comes in Never heard from them by this time the same thing had happened to the loveseat so I filed a claim for that Tech came out and then never heard back about the claim Then the pandemic happened and I did was not willing to go into a store but did call them We called them 01 2021 and we were told because we did not use the credit within two weeks it was now obsolete Where was this information Noone ever said to us this was their policy It is not in any paperwork that I ever received These people make things up I went in yesterday 02 16 2021 and the general manger very rudely told us to leave they would not honor anything and he stated there was noone else we would ever be able to speak to because he was the top person in that company BUYER BEWARE DO NOT BUY HERE

The Dump at Atlanta Ga

The Dump at Atlanta Ga We bought a 3 pieces living room set at the The Dump They delivered and one of the pieces was damaged they offered to get it fixed The chair has a leg that was tacked on by a deck screw and wabbled They sent a guy to fix it and he fixed the leg but the chair still wabbles Now The Dump said that the floor in our house is uneven and that is nothing wrong with the chair

Delivery service caused damage to

Delivery service caused damage to multiple areas of my home during delivery Never reimbursed me for damages as manager promised verbally and in text Delivery service never showed up or called on scheduled date I was refunded fee Delivery was rescheduled When mattress was delivered I was downstairs caring for my son Drivers caused damage to multiple areas of home Molding was chipped and cracked paint was scraped off ceiling light fixture was pulled from wall metal baby gate anchored with screws was ripped from wall and broke in half heater was pulled from wall was able to be reattached The delivery drivers did not tell me of any damage and left everything in disarray I spoke with delivery manager Rene and was told to send receipts of repairs and I would be reimbursed After sending receipts manager did not follow up with contact I contacted customer service at the dump in Oaks PA and spoke with Barb W After multiple calls emails texts I was reimbursed approximately half of the cost of the repairs 60 I re-contacted Barb who told me Rene was not honest about reimbursing the full amount of money and it would be looked into That was the last time I had contact with anyone This has been ongoing since June 2020 I have reached out about 10-15 times to try to have this resolved and Rene and Barb have not contacted me back This company is very unprofessional

I will never ever

I will never ever ever buy furniture from The Dump again We purchased a reclining sofa with a repair warranty One of the recliners broke soon after purchase I have been trying to have my recliner fixed since 5 26 20 Current date is 8 24 20 Now we are about to move to another town Noone to answer their customer service phone noone to answer their online chat The last time I talked to someone they told me they were understaffed due to COVID and would call me when they get a tracking for the part I DONT CARE WHAT THE REASON IS I want a to return this sofa and get a refund Sales Order 630OSL834

They Could Do So Much Better

We purchased a reclining sofa and single recliner back in November Items were delivered separately with the single recliner arriving last The single recliner was delivered inoperable The delivery guys called CS and I was promised that if I accepted the non-working recliner they d repair it within two weeks and bring out a replacement which I thought was generous by the end of the month That was December 1 Today is February 17 and the single recliner is still inoperable On two occasions a tech has come to my house not even carrying a screwdriver December 9 parts were claimed to be ordered Nothing The store and our salesman Sylvester have been completely hands off CS claim to finally be coming to pick the item up and refund me next week I have little trust that process will go well This was all after buying a sectional from Haynes in early May and receiving excuses about delivery all the way through October Both blame COVID COVID didn t stop them from taking my money Both Haynes and The Dump are terrible post purchase I ll never do business with either again

Dump the Dump

Won t cancel a pick up order Won t call or email me back Sent an email to me saying item was ready to pick up in a state 300 miles away from where my invoice indicates 3 days after I originally ordered Awful customer service Stay away No one will ever contact you

Purchased a bed and was mislead on it s firmess

I purchased a Restonic bed for 3 200 based on the sales rep committing my bed would be firmer that the floor model When it arrived I was shocked that the bed is like the softness bed I ve ever owned No firmness at all I wake every morning in pain down my spine The sales rep really mislead me With their no return policy I m out 3 200 and have to find another bed I ll never shop there again