Thelegendsbrand Reviews

No Legends Here

If you get excited by the hype and social media buzz surrounding this athletic apparel brand think before you buy that is if there is any products in stock The brand s sales support customer service and return exchange policies are terrible The worst I ve ever dealt with I purchased a hoodie after Christmas 2019 when it came it was beautifully made but too small for my average frame No problem went to the web site looked up the return exchange policy and decided to send the product back for an exchange That s where the heartache started it took over two weeks and multiple ignored and un-returned emails before my frustration lead me to text the number posted on the web site Turns out that is their pre sales person who has no responsibility for customer service her final text to me read in part As we keep the two modes of communication separate I won t be able to contact our team on your behalf this was after recommending I email the same customer service people who had been ignoring me from the get go Finally I got a return authorization sent the product back and commenced to wait an agonizingly long two more weeks for my exchange No such luck Again repeated un-returned emails until I finall was told just yesterday that they no longer exchange items and oops forgot to update the terms of service on the web site How convenient Issued me a store credit Figured I use it only to find everything on the web site is basically sold out The worst experience that I have ever had with an online retailer Buyer beware