AI Review Summary
Based on 80 reviews
The London Removal Company consistently receives high praise for professionalism, efficiency, and friendliness, with many customers noting stress-free moves and reliable service. Frequent compliments highlight careful handling of items, punctuality, and strong organization. Some negative reviews mention billing disputes, damaged goods, and communication issues, but the majority emphasize excellent execution and helpful staff. The recurring strengths point to dependable, customer-focused moving services.
What customers love
- Professional team
- Efficient service
- Careful handling
- Punctual
- Helpful staff
Common concerns
- Billing disputes
- Damaged items
- Communication gaps
- Hidden fees
Last updated 1 week ago
T
Tor Redman
I moved on Feb 14th 2018 from Peckham SE15 to the Kent area Removers arrived on time and were extremely efficient at removing items from my home However I did feel that after they had packed and were leaving my home that there were still items left inside If my brother hadn t been there to help me I don t know what I would have done I found it very stressful The following day after the moved I noticed some damage to a leather chair I contacted the company and was told that the damage was brought to my attention prior to the items being moved I honestly don t recall this as there was so much happening on the day of the move also some for the removers were difficult to understand due to their accents The company said the damage was also noted on the sheet that I signed for at the end of the job It was but I was so tired having been up all night packing I signed it without even reading it I would have signed anything just for a sit down and a cuppa The guy that moved me called me to discuss the damage and said that he would speak to someone else and get back to me probably the following day but he never did I cannot recommend this company
K
kunle sonoiki
I wouldn t recommend
It is always difficult trying to choose the right removal company because you are instilling your entire belongings to them for the entire relocation if you relocate In the end I chose to go with The London Removal Company none of the companies I vetted didn t really match the company that I had used previously and I couldn t seem to contact them anyway My relocation was 240 miles away I made sure that I packed everything so that I could ensure EVERYTHING was packed to my exacting standards the removal men did comment on how organised I was which says A LOT I spoke with the company prior to the move to stress that they HAD to be at my property for 07 45am to start loading up THAT never happened in fact they were 1hr and 15 minutes late which delayed me immensely was NOT impressed they gave me a REALLY poor excuse they stated that the entrance to their yard had been blocked by a van hard to believe if I m honest who would block an entrance to a constantly used yard Once all the boxes were loaded they were really slow to load everything else and I was beginning to worry that not all my possessions including garden pots would fit in the lorry I even started to help because I didn t want to be delayed even more It took AGES for them to complete and I didn t leave my property until 11 45am and then I had a 5 hour drive to the rental so had to contact them to advise I was running late this was not down to me When my belongings were unloaded at the other end west country I could not believe what they had shoved on my 15 year old peony it was pretty much horizontal after so much was loaded on it was NOT happy and I m still not I really thought it had snapped peonies take years to grow to the size that mine is if you are green fingered you will know what I mean It took three guys AGES to unloaded everything considering there were 3 of them you would have thought it would have not taken so long Major issue for me was the fact that only one person out of 6 people spoke good English 3 to 4 of them spoke very little or no English at all Considering the cost of the move I would not use this company again they did not receive my emails and was advised it was an issue my end if you have to use the postal system they use 2nd class post so don t expect anything quickly I endorse positive comments in reviews but I have absolutely nothing positive to say about this company