Thenamejewellery Reviews

AVOID Ordered a ring for a 30th birthday The ring states sterling silver It is NOT Turned my partners finger green after a few days of wear Not only that I had it engraved I misspelt the word Happy and sent the engravement request as Haooy 30th xxx Any normal human would know that word was misspelt They proceeded with the engraving instead of checking with me They never sent a confirmation email even though they claimed they did If they had I would have noticed the typo and rectified it before it reached the engraving stage Customer service is shocking No replies to emails or calls I gave them the chance to fix the issue and they just point blank ignored me I am taking this case to trading standards as the website states its sterling silver and it clearly isn t Absolutely fuming and extremely upset with this horrendous company AVOID AVOID AVOID

Says hand made in Britain but just comes from China Scam No intention of refunding their mistakes have a ring with an engraving I didn t ask for they saying it s default despite nowhere stating it s a default Con artists

Scam company no confirmation email no notification what s so ever even phone numbers fake took my money no goods no nothing not hand made at all all pictures from a lagit company do not buy no response to anything bank does pending payments and beware they also have reoccurring payments once they have your bank details my bank has put a stop to this do not buy BEWARE scammers Beware

My husband ordered me a ring from there they kept promising to send it but 5 months later still nothing Still waiting for a refund

the worst online company I have ever bought I ordered a 925 silver necklace and I paid that around 50 when it came home to me after a week the necklace started blushing I sent them mail and they just told me to clean it Because sometimes it happens from the chemicals I cleaned it and it never left them I sent mail again I called them five more times and this company never answered me I ordered another necklace the same as the first one came back in the same condition and with a different shape I e-mailed them again I insisted but they never answered me they never gave me my money back I lost about 100 pounds and I just have two red necklaces at home the worst company in all of England do not buy from this company they make fun of you and eat your money unprofessional and liars BECAREFUL

Paid over 200 for a ring that when arrived was low quality and came in Chinese packaging Managed to trace it back to aliexpress where you can buy it for literally less than 1 The fight to get my money back begins

Terrible Is this a legitimate company No telephone number No customer help complaint log number No delivery company named only a random tracking number No proof that they have even made my orderOccasional email responses from a support email address asking me to be patient and that my item ordered on 25th Nov would hopefully be with me before Xmas It still hasn t arrived at 30th Dec Last email update today coincidentally not long after I reported them via PayPal stated item has now been shipped I can only imagine from where as there are no details They are part of Goldsmith so the company structure makes it difficult to communicate with any named Director without some digging Ironic Their web site states We re a group of British jewellery artists crafting custom personalised pieces in our own workshop So I wouldn t have expected my order to be delivered shipped in from outside of the UK If it has been I will be reporting them to Trading Standards Google Commercial as well as requesting a refund If I have got this completely wrong and there are rational explanations for the terrible service I am happy to hear and share on TRUSTPILOT Named Jewellery please get in touch and put your case forward I will give it another week before I take further action I should have checked the web site more rigorously A fool and his money are often parted Merry Christmas

Please do not use this company The photos for their fingerprint jewellery are actually mine that they have stolen

Save your money and order from some where else i ordered item and it took a month to arrive and when it did was wrong didn t have the right stones in it contacted them and said they would send correct item that was ordered and still haven t received item and no one will answer or return my emails This was a gift for my wife off are children for Christmas very unfair way of doing business and poor customer service

Do not order anything from this company I wish I had read the reviews first I ordered a finger print necklace of my Son The picture on the website looked great and what has arrived is shocking It s just a laser engraving image and absolutely nothing like the image on the website I contacted for a refund and have heard nothing