Overwhelmingly negative customer experiences are reported, with every review analyzed assigning a 1-star rating and strongly advising others to avoid the company. The core sentiment across all feedback is that the company is a scam, with customers feeling ripped off and ignored. Product quality is heavily criticized, with items being described as cheap, low quality, and not matching website descriptions or images. Delivery issues are rampant, with customers experiencing significant delays, receiving wrong or incomplete items, and facing problems with tracking and nonexistent customer service. The return and refund process is depicted as impossible, with no response to emails and no refund issued despite promises. Customers report unacceptable engraving errors, including wrong text and default settings, adding to the dissatisfaction. Trust in the brand is completely eroded by allegations of stolen images, fake contact information, and hidden recurring payments. The products are frequently noted to be shipped from China despite claims of being handmade in Britain. Several reviews detail financial disputes with banks over fraudulent charges. The overall conclusion is a complete failure in service, quality, and integrity, making the company extremely unreliable.
Common concerns
- Scam/fraud allegations
- Poor product quality
- Incorrect or missing items
- Non-existent customer service
- Problematic return and refund policy
Last updated 1 week ago
