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Customers consistently report a positive experience with Thomas-graham, highlighting the staff and service quality. The majority of reviews are five-star ratings praising the business. Key themes include helpful staff, reliable service, and the ability to source obscure items. Punctual delivery is also frequently mentioned as a strong point.
Last updated 2 months ago
Thomas Graham & Sons Ltd is an independent family business with over 130 years of experience, operating since 1892. The company positions itself as a one-stop shop, providing access to more than 35,000 different items of stock. Thomas Graham focuses on offering the right product, at the right time, at the right price, supported by a commitment to customer service, fast product sourcing, and delivery.
The business operates across six key divisions: Industrial Supplies, Steel, Welding, PPE & Workwear, Cutting Tools, and Hygiene. This structure allows the company to serve a wide range of customer needs from a single source. Thomas Graham emphasizes customer service, product availability, and knowledgeable staff as the core elements of its offering.
The product portfolio is extensive and includes Fasteners and Fixings, Power Tools, Hand Tools, Hardware, Abrasives, Cutting Tools & Lubricants, Electrical, Silicones & Adhesives, Ladders & Storage, Steel, Welding & Hire, Clothing & Footwear, Safety & PPE, Cleaning & Hygiene, and Paint & Decorating. The company also provides specific services including Hire, Key Cutting, Repairs & Validation, Paint Mixing, Washroom Services, Weld Fume Extraction, Face Fit Testing, Prescription Eyewear, Fall, Rescue & Confined Space services, and Catering.
Thomas Graham states that it is the go-to company for steel requirements, offering capabilities such as galvanising, laser cutting, profiling & processing, and fleet deliveries. The business stocks a wide selection of power tools from well-known manufacturers, including items from Milwaukee and Makita. Sustainable products and ladies' workwear are also listed among the available supplies.
The website features tools such as store finders, account login or registration, and a site search function to help users locate products quickly. The company offers a Click & Collect from store option and specifies that its stores are open to the public and trade customers. Special promotions include offers such as a free XGT Battery on orders over £390 on XGT tools & equipment and Ridiculously Good Deals, which are highlighted on the website.
For contact, Thomas Graham provides multiple telephone numbers for different locations, including Carlisle, Egremont, Kendal, Morecambe, Barrow, and Blackburn. The company is registered in England, with company and VAT numbers displayed on the site. Visitors can also follow the business on social media platforms such as Facebook, Instagram, YouTube, and LinkedIn for updates and offers.