Thomas-graham Reviews

Thomas Graham - Top Brands And Services Since 1892

thomas-graham.co.uk
4.83
23 reviews
Excellent Rating
Based on 23 user experiences

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Rated 4.83 out of 5 by 23 Happy Customers

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AI Review Summary Based on 23 reviews

Customers consistently report a positive experience with Thomas-graham, highlighting the staff and service quality. The majority of reviews are five-star ratings praising the business. Key themes include helpful staff, reliable service, and the ability to source obscure items. Punctual delivery is also frequently mentioned as a strong point.

What customers love
  • Helpful staff
  • Fast delivery
  • Great service
  • Stocking obscure items

Last updated 2 months ago

L

Always very friendly staff willing to

Always very friendly staff willing to help
B

All of my order was supplied on time

All of my order was supplied on time with all the goods supplied as required
S

Carlisle Branch a warm open space

Carlisle Branch nice and warm open space with friendly staff that will help with any query you have Not necessarily the cheapest place but they have a wide choice to look at and touch If they do not have it in stock they can order it even obscure items
H

Outstanding Supplier with Exceptional Service

As a procurement professional I regularly work with suppliers and I have to say that Thomas Graham stands out as one of the best Their efficiency competitive pricing and helpful approach make procurement straightforward and hassle-free What really sets them apart though is their customer service it s absolutely excellent The team is knowledgeable responsive and genuinely committed to supporting their customers Whether it s sourcing the right products handling orders smoothly or going the extra mile to ensure everything runs efficiently they consistently deliver a top-tier experience If you re looking for a reliable supplier who understands the needs of their customers and provides outstanding service I highly recommend Thomas Graham
R

Easy Peasy

From ordering to receiving the prompt delivery dealing with Thomas Graham is always a pleasant experience They bend over backwards to be helpful always polite and friendly As a Charity we are always looking for affordable options and Thomas Graham never disappoint A
C

As Usual

Running small businesses in Cumberland I couldn t do better for supplies of ironmongery engineering supplies steels and tools than Tommy Grahams Decent people too
D

Always helpful and obliging

Great personal service tailored to our needs at all times Helpful staff prompt delivery of orders Been using for more years than care to think of just great
H

Fast and friendly service with

As always when you inquire someone finds an answer The prices are right Thomas Graham has been providing great service for many years
J

1st class service

Fast and friendly service with competitive pricing Also John our rep is gorgeous
A

Excellent

Great friendly knowledgeable staff In all departments I highly recommend Thomas Graham

About Thomas-graham

Thomas Graham are your one stop shop to 35 000 different items of stock fast product sourcing and delivery Our aim is to offer the right product at the right time at the right price with a smile

United States

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Frequently Asked Questions

The company is Thomas Graham & Sons Ltd, an independent family business that has been operating since 1892, with over 130 years of experience.

The company's domain is thomas-graham.co.uk and the website provides online shopping, store locators, and account management features.

Thomas Graham positions itself as a one-stop shop providing access to more than 35,000 different items, offering the right product at the right time and price with fast sourcing and delivery.

The company operates across six divisions: Industrial Supplies, Steel, Welding, PPE & Workwear, Cutting Tools, and Hygiene.

The store offers Fasteners and Fixings, Power Tools, Hand Tools, Hardware, Abrasives, Cutting Tools & Lubricants, Electrical, Silicones & Adhesives, Ladders & Storage, Steel, Welding & Hire, Clothing & Footwear, Safety & PPE, Cleaning & Hygiene, and Paint & Decorating.

About Thomas-graham

Thomas Graham: Quality Products and Services Since 1892

Thomas Graham & Sons Ltd is an independent family business with over 130 years of experience, operating since 1892. The company positions itself as a one-stop shop, providing access to more than 35,000 different items of stock. Thomas Graham focuses on offering the right product, at the right time, at the right price, supported by a commitment to customer service, fast product sourcing, and delivery.

The business operates across six key divisions: Industrial Supplies, Steel, Welding, PPE & Workwear, Cutting Tools, and Hygiene. This structure allows the company to serve a wide range of customer needs from a single source. Thomas Graham emphasizes customer service, product availability, and knowledgeable staff as the core elements of its offering.

Product Categories and Services

The product portfolio is extensive and includes Fasteners and Fixings, Power Tools, Hand Tools, Hardware, Abrasives, Cutting Tools & Lubricants, Electrical, Silicones & Adhesives, Ladders & Storage, Steel, Welding & Hire, Clothing & Footwear, Safety & PPE, Cleaning & Hygiene, and Paint & Decorating. The company also provides specific services including Hire, Key Cutting, Repairs & Validation, Paint Mixing, Washroom Services, Weld Fume Extraction, Face Fit Testing, Prescription Eyewear, Fall, Rescue & Confined Space services, and Catering.

Thomas Graham states that it is the go-to company for steel requirements, offering capabilities such as galvanising, laser cutting, profiling & processing, and fleet deliveries. The business stocks a wide selection of power tools from well-known manufacturers, including items from Milwaukee and Makita. Sustainable products and ladies' workwear are also listed among the available supplies.

Online and In-Store Support

The website features tools such as store finders, account login or registration, and a site search function to help users locate products quickly. The company offers a Click & Collect from store option and specifies that its stores are open to the public and trade customers. Special promotions include offers such as a free XGT Battery on orders over £390 on XGT tools & equipment and Ridiculously Good Deals, which are highlighted on the website.

For contact, Thomas Graham provides multiple telephone numbers for different locations, including Carlisle, Egremont, Kendal, Morecambe, Barrow, and Blackburn. The company is registered in England, with company and VAT numbers displayed on the site. Visitors can also follow the business on social media platforms such as Facebook, Instagram, YouTube, and LinkedIn for updates and offers.