Thomas-graham Reviews

Thomas Graham - Top Brands And Services Since 1892

thomas-graham.co.uk
4.83
23 reviews
Excellent Rating
Based on 23 user experiences

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Rated 4.83 out of 5 by 23 Happy Customers

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AI Review Summary Based on 23 reviews

Customers consistently report a positive experience with Thomas-graham, highlighting the staff and service quality. The majority of reviews are five-star ratings praising the business. Key themes include helpful staff, reliable service, and the ability to source obscure items. Punctual delivery is also frequently mentioned as a strong point.

What customers love
  • Helpful staff
  • Fast delivery
  • Great service
  • Stocking obscure items

Last updated 2 months ago

J

All the staff at Egremont branch are great

As usual superb in every way
O

Stocking of obscure items

All the staff at Egremont branch are friendly and helpful Nothing is too much trouble even when I ve asked for some really odd things
S

Excellent company to deal with

Stocking of obscure items Vast range of quality clothing hand power tools Long term staff very knowledgeable and helpful The back office staff are very helpful and efficient too
C

The place to be

Excellent company to deal with Nothing is too much trouble for the staff and will always help when they can in both the shop and the steel stock
M

Great team to speak to

The staff are always helpful in giving advice and accommodating any technical questions It is a good experience to go into this store
B

Pleasure to deal with

Great team to speak to always very helpful on the phone Delivery is very prompt
R

Great company to work with

Thomas Grahams have been a pleasure to deal with over the last three years Swift and professional service sourcing of unusual items and steel orders routinely arriving the following day
R

stockist of many hard to find products

Great company to work with and and always provide prompt responses to any enquiries that we send their way Delivery is usually quick too and the staff have a fantastic knowledge on the products they provide
B

Very experienced and professional team

Very experienced and professional team customer service is world class
S

Great local company

Great local company The care about what they sell and back it up with excellent customer service I buy all my electric impact guns ect there i can phone and ask questions to their knowledgeable staff

About Thomas-graham

Thomas Graham are your one stop shop to 35 000 different items of stock fast product sourcing and delivery Our aim is to offer the right product at the right time at the right price with a smile

United States

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Frequently Asked Questions

The company is Thomas Graham & Sons Ltd, an independent family business that has been operating since 1892, with over 130 years of experience.

The company's domain is thomas-graham.co.uk and the website provides online shopping, store locators, and account management features.

Thomas Graham positions itself as a one-stop shop providing access to more than 35,000 different items, offering the right product at the right time and price with fast sourcing and delivery.

The company operates across six divisions: Industrial Supplies, Steel, Welding, PPE & Workwear, Cutting Tools, and Hygiene.

The store offers Fasteners and Fixings, Power Tools, Hand Tools, Hardware, Abrasives, Cutting Tools & Lubricants, Electrical, Silicones & Adhesives, Ladders & Storage, Steel, Welding & Hire, Clothing & Footwear, Safety & PPE, Cleaning & Hygiene, and Paint & Decorating.

About Thomas-graham

Thomas Graham: Quality Products and Services Since 1892

Thomas Graham & Sons Ltd is an independent family business with over 130 years of experience, operating since 1892. The company positions itself as a one-stop shop, providing access to more than 35,000 different items of stock. Thomas Graham focuses on offering the right product, at the right time, at the right price, supported by a commitment to customer service, fast product sourcing, and delivery.

The business operates across six key divisions: Industrial Supplies, Steel, Welding, PPE & Workwear, Cutting Tools, and Hygiene. This structure allows the company to serve a wide range of customer needs from a single source. Thomas Graham emphasizes customer service, product availability, and knowledgeable staff as the core elements of its offering.

Product Categories and Services

The product portfolio is extensive and includes Fasteners and Fixings, Power Tools, Hand Tools, Hardware, Abrasives, Cutting Tools & Lubricants, Electrical, Silicones & Adhesives, Ladders & Storage, Steel, Welding & Hire, Clothing & Footwear, Safety & PPE, Cleaning & Hygiene, and Paint & Decorating. The company also provides specific services including Hire, Key Cutting, Repairs & Validation, Paint Mixing, Washroom Services, Weld Fume Extraction, Face Fit Testing, Prescription Eyewear, Fall, Rescue & Confined Space services, and Catering.

Thomas Graham states that it is the go-to company for steel requirements, offering capabilities such as galvanising, laser cutting, profiling & processing, and fleet deliveries. The business stocks a wide selection of power tools from well-known manufacturers, including items from Milwaukee and Makita. Sustainable products and ladies' workwear are also listed among the available supplies.

Online and In-Store Support

The website features tools such as store finders, account login or registration, and a site search function to help users locate products quickly. The company offers a Click & Collect from store option and specifies that its stores are open to the public and trade customers. Special promotions include offers such as a free XGT Battery on orders over £390 on XGT tools & equipment and Ridiculously Good Deals, which are highlighted on the website.

For contact, Thomas Graham provides multiple telephone numbers for different locations, including Carlisle, Egremont, Kendal, Morecambe, Barrow, and Blackburn. The company is registered in England, with company and VAT numbers displayed on the site. Visitors can also follow the business on social media platforms such as Facebook, Instagram, YouTube, and LinkedIn for updates and offers.