


Based on authentic user experiences
Carla Diaz
6792 reviews
N/A
9 months ago
Worse customer service ever
Worse customer service ever You tell them that you want to switch to another company and they don t care or try to retain you as a customer Clearly the girl in the customer services does not care at all and does not give you any solution
Jackoff
6792 reviews
N/A
9 months ago
Abusive to customers
Abusive to customers kept waiting twenty mins with no other customers and massive undercount on cans Avoid at all costs
David
6792 reviews
N/A
9 months ago
Maniac in throntons van driving through
Maniac in throntons van driving through red light on scholarstown road cutting me off Do you screen your employees with psychometric tests
Simon Ryan
6792 reviews
N/A
9 months ago
Truly awful
Ordered a skip from them for today it s now 5pm and still not here So not only have I lost a days worth of work I will have to lose another days wages because now there s no possible way I can finish what I need to do before they pick it up tomorrow So disappointed in them I pointed out how bad this is no one cares We re just wallets with legs to this lot I ll be changing my domestic waste providers as a result of this
Margarita Bermejo Cano
6792 reviews
N/A
9 months ago
Worst company
Worst company nightmare incompetent They make it impossible for you to leave don t acknowledge emails not even the ones sent to the tricky address they have if you want to leave You have to pay 45 euro to leave and give a month notice which is impossible as the emails I sent and the conversations I had with some of the agents are not logged they keep saying they didn t receive it and that I didn t ring Keep proof of any interaction you have with them you will need it and even with proof they will keep on denying
Dave Walby
6792 reviews
N/A
9 months ago
Absolutely terrible
Absolutely terrible Mini skip supposed to be collected same day Friday Rang next day was promised it would be collected next working day It s now Wednesday and have been told they will try to get it collected tomorrow It is in my drive and a car has been damaged today by hitting a skip that is supposed to be gone 4 Days ago Poor girl on the phone said she had seen calls for it to be collected and would pass it on to management won t be holding my breath for a response considering the performance of the company they Manage
Melissa Neill
6792 reviews
N/A
9 months ago
Worst service ever
Worst service ever I was promised my skip would be collected Monday and then every day after that By Friday I rang and was assured by HARRY it would be collected in the morning so it wouldn t be in the way for my child s first birthday and they are closed He flat out lied to avoid a resolution
John Byrne
6792 reviews
N/A
9 months ago
Very poor service and even worse
Very poor service and even worse customer service We payed for a skip hire that was to be collected on the third day of drop-off One week later four phone call with nothing but lies from Thorntons and still the skip is sitting in our driveway Go with another please don t waste your time
Susan Russell
6792 reviews
N/A
9 months ago
Thorntons recycling must be the worst
Thorntons recycling must be the worst refuse collectors in Dublin The positive reviews seen here are absolutely baffling They constantly forget to collect my brown bin and my green bin When you eventually get through on the phone which can take over 10 mins you are promised a return call which may or may not happen Leaving a voice mail or emailing them is a complete waste of time All this from a company that prides itself on customer satisfaction I would not recommend them
Robert
6792 reviews
N/A
9 months ago
Steer clear scam
Steer clear excess charge is a scam system they don t credit for times when the bin doesn t go out other services offer almost twice the weight allowance And if that s not enough another scam 15 euro per bin to be collected if you move from them Its their bin madness