Thunderlaserusa Reviews

Great service and a great product

Thunder Laser USA has been extremely great to work with so far We started looking for a new laser partner in February 2023 and by August we took delivery of a Thunder Nova 51 130 The entire experience was great From working with Rhonda during the pre-sales process to working with Aubrey for reimbursement every interaction has been great Coming from a 10-year Epilog Laser relationship to this one with Thunder Laser USA has been everything we had hoped it would be and more The laser is very well-built with features not found on the Epilog machines I would highly recommend Thunder Laser USA to anyone who runs a laser engraving business

Lots of helpful answers

Grant took time to thoughtfully answer my wide assortment of questions and by the end of our conversation I was very sure we were making the right decision with this purchase A big part of this decision for us is customer service and we have heard and read nothing but good reviews for you guys Thanks

Bolt controller issues resolved

Chris is a true professional and he expertly walked me through reflashing the Ruida controller and HMI on my brand new Bolt His knowledge got me back up and running in record time

Thunder Team Thunder People Rhonda Hatzfeld

What made my experience great was in many ways related to my Thunder Laser sales consultant Rhonda Hatzfeld Rhonda answered my questions quickly completely and ensured I felt I had a good understanding of the answer She provided supporting links documentation and gave me a huge confidence boost to go with my Thunder laser Please acknowledge Rhonda s great service excellence Thank you

Issue solved within minutes

Chris got back to me within minutes of putting in a support ticket providing me with information that allowed me to resolve my issue quickly Great customer service Chris Thank you

Amazing Company

Grant was amazing through the entire process He answered all my questions and hopped on extra phone calls He exhibited a vast amount of knowledge and pointed my in all the right directions The product and knowledge base are top notch unlike any other laser I researched

BEST CUSTOMER SEVICE

I purchased my Nova 35-100W a year ago and absolutely love it The things you can make and do with this laser is almost limitless The best part of working with Thunder Laser USA is the customer service The longest I have waited for a response has been about five minutes Everyone I have worked with is always willing to help IMO they have set the standard in customer service

Exceptional Customer Service

Chris responded to my emails very quickly With only a few email exchanges he had a resolution to my issue This is my first time working with Thunder customer service it was exceptional So glad to be a Thunder Nova owner