Tilta Reviews

So bad customer service

So bad customer service won t recommend for this price range

Be careful Low quality product from TILTA COM

The equipment from tilta com I received from China Nucleus-Nano is of low quality I expect something much better quality form Tilta Even the REC button is made carelessly Looks like an-original product I m disappointed

CS-team is bad but the products are high quality

I ve been trying and trying to get in touch with their CS-team but after 2 days of trying I don t want to put in more energy it s sad especially since their product quality is good and at this price range it s a must to have a proper CS-team to handle costumers and their questions regarding their products and packages due to this reason it s a 1 of 5 star review from my end and most likely will be the last time I purchase directly from their website My order on 406USD might not be a lot to you guys but it s a lot for me especially since I work really hard to earn what I earn Hakan

Almost the perfect company but not a chance to get there ever

Their products could be the best in the market for the price but the people working there are the worst including customer support Tilt Float it is the perfect example a product that with a few small tweaks could be the best in the line Do not try to contact customer support they know nothing about the parts and products I do not understand how the fu k they design the products in the first place maybe it was stolen projects from other companies

Awful

Awful I purchased a Z9 cage with handle Dec 26th 2023 on sale for 296 95 Nowhere does it state the shoulder strap had to be removed I would not have bought this unit had I known The directions were very difficult to locate online since this unit did not come with directions As far as I m concerned this made the Z9 cage unusable to me Upon my complaint to customer service in turn I was emailed by them I had to prove the product was defective and they would not pay the cost of this return unless I could prove this They supplied me with a set of directions for the return I followed to the T when shipping this unit back to them I was then promised a full refund within 3 days of Tilta receiving my return Well as it stands now according to FedEx Titla received the unit last week and still no refund Leaving an important piece of product information that I would have based my decision to purchase and that anyone buying this unit should be informed of is unacceptable

Tilta Ignored My Cancellation Request Now Forcing Me to Pay Import Tax on an Item I Don t Want

I ordered gear directly from Tilta s website and immediately contacted them to cancel one item worth 240 Nucleus Nano II before the order shipped I emailed multiple times left comments on X Facebook and even messaged their customer support addresses a dozen of times No reply Nothing Not even an order confirmation Now I see they re preparing to ship the full order including the item I asked to cancel to Japan where I ll be forced to pay high import taxes on something I explicitly said I didn t want This isn t just bad customer service it s borderline shady If you buy from Tilta direct be warned They don t respond They don t confirm orders They don t respect cancellation requests Their gear might be good but if anything goes wrong you re on your own I ll be filing a dispute with my payment provider and refusing the package when it arrives Buy from a proper dealer instead Don t deal with Tilta direct

Misleading Products on Amazon Absolutely no help whatsoever

Absolutely no help whatsoever I bought an item on Amazon s Spring Deals day and I was misled by Tilta s product photos I received a different product to the photos and I assumed I had been sent an old discontinued version so I sent it back to Amazon Tilta for the product in the photos I then received the email response below and I asked for a discount code to enable me to purchase the item again at the price I originally paid but after months of talking to Benjamin and JJ they refused to make the situation right Considering other peoples comments here I can reinforce that their customer service is unhelpful and confusing - as a freelancer looking to use their products I am astonished they can t provide the product at the price I paid for it from their store on Amazon The email confirming they are misleading customers with their product photos on Amazon Thank you for your interest in Tilta and for reaching out I spoke with our support supervisor and it looks like your received our updated vmount adapter for FX6 No cable is the new version The pictures should be updated so I believe you were sent the correct unit The adapters that come with the cable are not longer in stock and we are just selling the new version now If the plate charges your camera you should be good to go Hope this was able to give you some more clarification

I just really rate everything Tilta

I just really rate everything I ve bought from Tilta so far I don t exclusively use the brand but I cage all my cameras in their kit They re still the best most satisfying and robust cages on the market for my BMPCCs and a great place to start rigging out from The value is excellent especially if you buy packages Plus the support has always been awesome Probably two things worth bearing in mind Buying camera rigging can be complex and all rigging has limitations as well as that Tilta is China based so things can take slightly longer to arrive than if ordered locally However it s still totally worth going with Tilta if you want good quality well priced and innovative kit for your cameras