Tlc-direct Reviews

TLC Electrical Supplies

tlc-direct.co.uk
3.65
133 reviews
Great Rating
Based on 133 user experiences

Rated 3.65 out of 5 by 133 Happy Customers

45.1%
15%
15%
9.8%
15%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 133 reviews

Customers consistently praise TLC-direct for fast delivery, excellent customer service, and a wide product range. Many reviews highlight the company's responsiveness to issues and overall reliability. However, several complaints note poor product quality, pricing concerns, and occasional fulfillment errors. The overall experience is positive but tempered by recurring quality and communication issues.

What customers love
  • Great product selection
  • Easy ordering
Common concerns
  • Poor product quality
  • Faulty products

Last updated 1 week ago

M

Great selection of quality products

Web site is user friendly and the pricing and delivery times are excellent If you re looking for stylish switches sockets you re in the right place
R

Wide range of goods and prompt delivery

Ordered a particular style of electrical socket not available from local suppliers Order was delivered the next day despite Christmas rush and the product appears to be well made and just what I was looking for
K

Arrived really quickly

Arrived really quickly Would have liked to have come across this company earlier as good choice
M

LED lightbuls

LED lightbuls - good price - well packaged - Fast delivery
E

Great Service answering emails on a Sunday unheard of

I wished to cancel my order and re-order a larger quantity Great Service answering emails on a Sunday unheard of Thank you
J

Great customer service

Mark went out of his way to enquire about a product that was showing out of stock He contacted me out of hours to confirm it was actually in stock which allowed me to order next day Delivery was the following day well packaged and good courier First class service and great attitude A lesson for all companies to follow
S

Extremely prompt delivery

Extremely prompt deliver Excellent product Informative website with good navigation
M

Fantastic service from Simon at the

Fantastic service from Simon at the Tunbridge Wells branch From the moment he picked up the phone to help me with my order I felt like a valued customer My order which was out of stock in his branch arrived within 24 hrs Simon then called me to let me know it had arrived and then helped me choose the right product Superb
M

I will come back

It was easy to find the products I needed with plenty of information Ordering was easy too Even though delivery was promised next week the products arrived first thing the next day When I contacted support with a question about warranty I got a clear response the next day I m not their typical customer who I think is a builder but I felt welcome and supported
M

Article are as described and arrived in

Article are as described and arrived in good condition and on time

About Tlc-direct

Shop cables & accessories at TLC Direct. Browse must-have wiring accessories, lighting, heating and security equipment with electrifying discounts and next-day local delivery.

United States

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Frequently Asked Questions

TLC Direct operates as an independent electrical wholesale supplier, trading as TLC Electrical Supplies via its primary domain tlc-direct.co.uk. It functions as an online store dedicated to electrical supplies for both professional and domestic customers.

TLC Direct offers a wide inventory across multiple electrical sectors, including Cable and Cable Accessories, Conduit (PVC and Steel), Consumer Units, Switches & Sockets, Lighting (Internal and External), Heating, Security Equipment, Alarm Systems, EV - Electric Car Chargers, Aerials and Audio, Computer Accessories, Tools & Ladders, Power Tools, and Industrial Plugs & Sockets.

Current offers include IET Wiring Regs at £109.00 EA, 100A TP&N Switchfuse at £195.00 EA, USB-C to USB-A/C Cables (Pack of 2) at £11.75, Monsoon 4" Inline Timer Fan at £49.95 EA, and new cable and component lines.

TLC Direct promotes next-day local delivery, provides multiple service channels, allows customers to manage orders via Account functions (Sign In or Register), and offers tracking for Delivery & Stock status.

TLC Direct offers a Catalogue Requests service for a free printed copy of the product range. This can typically be done through their website or by contacting customer service.

About Tlc-direct

TLC Electrical Supplies – Comprehensive Overview

TLC Directoperates as an independent electrical wholesale supplier, trading under the name TLC Electrical Supplies via its primary domaintlc-direct.co.uk. The platform functions as an online store dedicated to electrical supplies, offering an extensive catalogue of products for both professional and domestic customers.

Product Range and Categories

The store maintains a wide inventory across multiple electrical sectors. Key categories includeCableandCable Accessories,Conduit(PVC and Steel),Consumer Units, andSwitches & Sockets. The range extends toLighting(Internal and External),Heating,Security Equipment,Alarm Systems, andEV - Electric Car Chargers. Additional sectors coverAerials and Audio,Computer Accessories,Tools & Ladders,Power Tools, andIndustrial Plugs & Sockets, among many others.

Current Offers and Promotions

The website features a prominentOfferssection and aClearance Stockarea. Examples of listed items include theIET Wiring Regsat £109.00 EA and the100A TP&N Switchfuseat £195.00 EA. Thejust arrivedsection highlights new stock such as theUSB-C to USB-A/C Cables(Pack of 2) at £11.75,Monsoon 4" Inline Timer Fanat £49.95 EA, and several new cable and component lines. The site also runs aCatalogue Requestsservice for a free printed copy of the product range.

Delivery, Service, and Logistics

TLC Directpromotesnext-day local deliveryand provides multiple service channels. Customers can manage orders viaAccountfunctions includingSign InorRegister, and trackDelivery & Stockstatus. The footer provides links toContact Us,Branch Finder, andTechnical Section. A recently opened branch in Romford is highlighted in the site news, reinforcing the company’s presence as an independent wholesaler committed to customer service throughQuick Entryoptions and a functional0basket system.

Additional Resources and Policies

The site includes sections forCustomer Services, technical documentation via aTechnical Section, and subscription to aTLC Newsletter. It also outlines its use of cookies for functionality, marketing, and analytics, allowing users to customise consent. Other resources includeStart a ReturnandRequest a Quoteforms, supporting feedback mechanisms and quotation requests for larger projects.