Todoensolar Reviews

Salantay Natur SL Todensolar AVOID AVOID AVOID

There s not much info on this company aka Salantay Natur SL based in Toledo Spain but I decided to take a calculated risk in purchasing 20 x solar panels 500w in May 2020 These panels are produced in China and are quite difficult to obtain in the UK Europe OK here goes goods were shipped on a pallet and delivered by a third party shipping company they offloaded by the kerbside as expected and goods signed for as received It was later discovered that the bottom two panels were damaged due to an uneven placement of the pallet I immediately informed the supplier Mr Mario Diaz and was assured this would be resolved by sending replacements This took a further 6 weeks to discover there was no fault by the shipping company and therefore no recourse to compensation or replacement of the two damaged panels which cost 210 Euros each shipping 345 Euros I had no alternative but to engage a Spanish lawyer to help recover the losses including consequential losses but this posed an increased risk of potentially winning a legal case similar to a small claims proceeding but incurring higher legal costs The award of legal costs in Spain are subject to the judges discretion - I could not take that additional risk It is my opinion Mr Diaz acted dishonourably and could reasonably have replaced the damaged panels in good faith but decided to prolong responses to requests and eventually stopped replying to emails and posted letters sent by the lawyers My experience with this company has been awful and expensive I would NOT recommend using this company