


CTSI - The Chartered Trading Standards Institute, UK
Based on authentic user experiences
susan cooke
6775 reviews
N/A
11 months ago
No assistance or support
Trading standards in Blackpool very unhelpful uncooperative and condescending in that I have been ripped off by a trader for a roof replacement the job wasn t completed nor was it satisfactory trading standards just not interested wasted tax payers money what is it that they actually do Blackpool resident
lam brook
6775 reviews
N/A
11 months ago
Impotent and useless
No one appears to have reviewed this organisation so I thought I d be the first I had an issue with a company that both maintained and claimed that their products were Made in Britain and they even had the official registered trade and kite from the Made in Britain organisation I found out that the products were actually manufactured and made in China and so I then approached both the Advertising and Trading Standards supported with document and photo evidence Reporting to the Advertising Standards was great and very direct however not so good with Trading Standards The CTSI wants to channel ALL reports and complaints through the Citizens Advice Bureau - a group of part time volunteers who are only equipped to advise and not resolve Why the CAB is the gateway to all complaints is beyond me The CTSI has a cast of thousands - it has a management team a board a council presidents and vice presidents but what do they all do The CTSI seems to be an impotent institution full of personel who don t seem to want to tackle fraudulent trading direcly It is therefore unsurprising that the general public are forced to using Social Media through the likes of Trust Pilot TripAdvisor and Google reviews to report and spread the word of rogue traders
Alison Hack
6775 reviews
N/A
11 months ago
I ve been ignored
2 months ago I contacted themm about gardening express as I have received plants that turned up broken in rooted and nearly dead I have received nothing from them Aren t these people suppose to protect us the British people Absolute Joke
Mr
6775 reviews
N/A
11 months ago
Big fat tax payer funded scam outfit
Big fat tax payer funded scam outfit that does nothing to protect Joe Public All it does is protect the scam corps like ebay amazon The police should investigate who is bunging who with s for silence
maddie c
6775 reviews
N/A
11 months ago
Where are Trading Standards
Where are they What are they doing all day They are a government funded institution and cost thousands but no one seems to do any work got a problem Trading standards just pass you on to CAB an unpaid amateur organisation run by volunteers You can sit on the phone for weeks and get nowhere or email them and get unhelpful useless unqualified or out of date contact information Or you can go to unmanned offices make an appointment and get no advice from an unqualified but kindly volunteers I have tried 4 of them having been told I could get free legal advice ha I have paid solicitors for legal advice and got none Why is the public paying for these useless ombudsman and other institutions that lead to hair tearing anger and nothing else
Rod Guise
6775 reviews
N/A
11 months ago
Have tried to contact Trading Standards
Have tried to contact Trading Standards via Citizens advice which I understand is the correct procedure Citizens advice have confirmed my complaint against Homefuels Direct has been passed to T S Alas not even the courtesy of an acknowledgement from T S My complaint against Homefuels was their misleading online advert promising 5 day delivery of heating oil No-one gets 5 day delivery check their reviews on here to see how misleading that advert is Many of us end up paying surcharges for quick delivery elsewhere because Homefuels Certas fail to deliver in weeks never mind 5 days Stoney silence from T S A DISGRACE FROM A GOVERNMENT DEPARTMENT
R E Clegg
6775 reviews
N/A
11 months ago
Trading No Standards
Isn t it the case that Trading Standards are supposed to protect a consumer from companies who wilfully mis-advertise and mis-sell Clearly not As Kirsten Hotchkiss has the attitude of The company say this is the case therefore it is How democratic and supportive She no doubt sleeps well after doing nothing for anyone all day
Sargam Swift
6775 reviews
N/A
11 months ago
Contacted East Sussex Trading Standards
Contacted East Sussex Trading Standards and Elizabeth called me about my issues with Octopus Energy and their operating systems Kraken steeling money from me Told them I was hiring an accountant at my expense of 960 to verify their false accounting practices- I have the proof and they are not interested You are letting this company scam tons of people out their heard earned money Why
Customer Sandy
6775 reviews
N/A
11 months ago
Jones-London Hilda-The Label
Jones-London I tried to purchased a beautiful leather crossover handbag advertised by this company as supple leather beautifully Stitched rain stain resistant suede lining Adelle 34 95When it arrived it was cheap vinyl Horrible Crackly crunchy plastic lining Despite writing to the company no full refund offered Now they are using all the same advertised pictures from Jones-London but trading now as Hilda-The Label Adelle handbag is renamed as Agnethe 29 95 Please do not purchase anything from them THIEVING GREEDY SWINES
Apple
6775 reviews
N/A
11 months ago
A complete waste of time
I agree with the other negative reviews If I could have give zero stars I would have Recently a number of my complaints relating to fraudulent merchants have been referred to Trading Standards by the Consumer Service In every case Trading Standards did not acknowledge the complaint and did not advise if they would be investigating Since they did not bother to respond to The Consumer Service either everyone was left in limbo on the offchance that they may be contacted Years ago the situation was different individuals could contact Trading Standards directly an officer would be allocated to your case and would keep you updated Nowadays much like the Action Fraud lot don t get me started on them they merely provide an illusion of a service in my opinion