B
Beth T
Worst experience ever
After hearing bad reviews about the newly opened resort we were booked at my husband and I decided to change resorts for our trip After multiple attempts to get help choosing another resort from our agent Roger we just cancelled the resort and made new reservations on our own We had already paid for our flights in full months ago through Travel Centre so we assumed we would be good to go until a few weeks ago when we were asked to pay our balance and found out our agent Roger no longer works there Now we have been trying to get the issue resolved for over 3 weeks Communication is sketchy and absolutely no follow through They screen shot a current flight price and said that we owe the difference Obviously prices are going to be higher 3 weeks before the flight than they were back inSeptember when I booked I have no idea if I will be showing up to the airport and told my flight was cancelled because NO ONE will call us back and apparently there are never supervisors on who can access Roger s old files and answer our questions Don t be fooled into the crazy good prices it s because you are dealing with a shady company