Trustypetsupplies Reviews

Trusty Pet Supplies | UK's No 1 Online Pet Shop in Derby

trustypetsupplies.co.uk
3.54
136 reviews
Great Rating
Based on 136 user experiences

Rated 3.54 out of 5 by 136 Happy Customers

41.9%
14%
14.7%
14.7%
14.7%
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O

Recent prices have sky-rocketed

I can t believe no one here is mentioning the recent 30 plus price increase on raw food And a minimum of 100 now for free delivery You used to be competitive but unfortunately now you are not A reasonable increase in prices is fine but this is far too much
J

Laughable compensation

My raw food order arrived with half of the tubs badly damaged Poorly packaged in the first place so not surprising Requested a replacement or refund and they offered a partial refund i thought that was fair enough as I could repackage the food into freezer bags which was a bit of pain but do-able I got 3 04 from a 60 order Communication was slow and in the end I gave up Will not order from this company again
P

Poor customer communication

Ordered 2 x James Wellbeloved packs of 40x150g wet food and had exactly that confirmed by email What was delivered was 12 of 12x90g packs So total food weight slightly more but I cannot make up the 300g of meal for my dog Would have been simple for Trusty Pet Supplies to make a call to me to advise of the replacement and check I still want it but no they chose to just send anyway and tough on the customer
J

Feeder missing from delivery

Delivery of the bird food was good as always but I also ordered a bird feeder which was missing from the delivery Emailed to report this say they would look into it sent them copy of receipt haven t heard any more from them now 5 days sent another email If you phone them message to say email
M

Items sent were incorrect

Some items sent were incorrect Returning these items was straightforward via Royal Mail link provided by Trusty Pet Supplies However on the morning of the booked collection times Royal Mail did not come I had to drop the parcel off at the post office No telephone number for customer service is a minus
A

Late delivery

I placed my order for 3 x200g of a product and paid for next working day delivery As I ordered on a Sunday I thought it would arrive by Tuesday this was not so I contacted the company who told be DPD had made a mistake and I would receive my order on Thursday at this point I asked for a refund on my delivery charge which the agreed to do Thursday arrive still no delivery it eventually arrive on the Friday morning 5 days after I ordered it also I received 12 x 50g not 3 x 200g so alot of extra repackaging for recycling
A

Damaged and Defrosted

The packaging is poorly padded with inadequate insulation As a result of this we had many items that were semi or fully defrosted and nearly everything in hard plastic packaging was cracked Not a good combo as raw food can be juicy I emailed them to inform then of the issue but had no response This happened in January I dread to think how much worse it would be in the summer months I m disappointed because they have a good range of raw food at reasonable prices but I can t risk losing 100 dog food in future
D

The item 25kg of peanuts

The item 25kg of peanuts comprising two 10kg bags and a 5kg bag in a strong cardboard box arrived extremely promptly as usual but one of the 10kg bags had a clean 9 gash in its celophane wrappings as if inflicted by a sharp knife causing half the contents to disgorge themselves into the box As the box itself was well sealed and totally undamaged I can but presume that the celophane bag was knowingly packed into it in this condition
S

Damaged parcel via DPD from Kingsway

Used them lot of times always had good service and given 5 Star but this time can only give 2 due to DPD delivering parcel soaking wet and falling apart with 2 small items missing Rang number on invoice was told could not help due to warehouse next door only available via help email so emailed them and asked if someone could come and see what problem was as I only live 2min up road from them and i can not send photos on line that was 9 days ago still awaiting reply
T

I placed an order half the items were

I placed an order half the items were not in stock so I was refunded Another item was ordered and the wrong size was shipped

About Trustypetsupplies

Trusty Pet Supplies is a family owned & run business in Derby | Find everything your pet needs; food, treats, medication & accessories for dogs, cats and more!

United States

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