Based on authentic user experiences
Hannah
6777 reviews
N/A
5 months ago
Extremely poor service
Extremely poor service Ordered items online but half the products in my order were cancelled and the package was shipped of Nobody bothered to contact me about it and ask whether I still wanted to go ahead with the order If they had contacted me I would not have gone through with the order as it does not make sense to be paying expensive delivery fees for half an order 2 small items Contacted customer service and asked them if I could send the goods back for a full refund They completely ignored my request despite bringing it up on 2 occasions 2 emails They talked around the issues I raised but gave me no resolution Seems very unreasonable to have to pay expensive delivery fees despite half my order being cancelled and I was not contacted about it Very bad service poor communication and I will certainly not be buying from here again nor would I reccomend this company
Kenneth
6777 reviews
N/A
5 months ago
Don t use there tictoc shop
Ordered items from the tictoc shop and the order only had one item in the box not the 8 ish expected contact was made via tictoc to request the missing items to be told a mistake was impossible and basically tuff They advised they get loads of complaints regarding missing items that are scams so basically they don t trust customers In short if you order from the video it so you have evidence of missing items and wrong items
Hayley Timms
6777 reviews
N/A
5 months ago
Poor service and unhelpful
Ordered an item online and paid 5 99 for express shipping One week later my item arrived Upon opening my parcel I notice that every box has an expiration date of 2 weeks time For context I bought 15 cr me eggs I attempted to email the company three times to query the whereabouts of my order and was ignored I finally got hold of someone on instagram They then tell me the shipping was ok because it doesn t take into account processing and despatch So the express was correct as that was just the shipping part of the sale Disgusting If I d known that would I have spent 6 to get it in 3 days No I would not And to address the short dated stock they simply did not care because it was still consumable DO NOT BUY FROM THEM
Vicky Ledgeway
6777 reviews
N/A
5 months ago
Missing items tik tok shop
Spent a fortune on there tik tok shop but my last order half was missing and they don t do anything about it refund request rejected totally ignored on all contact methods
DavidHastiings
6777 reviews
N/A
5 months ago
Missing items
Only sent part of the order in a small box Company responded saying they use smaller boxes to send the items sent and the larger box would have been big enough to fit the missing item in Took no ownership and didn t investigate covering their own back and don t care about customer service Poor service and experience overall
Lorraine
6777 reviews
N/A
5 months ago
SCAMMERS
If I could rate 0 stars I would 1st order sent missing one item messaged multi times no response and when they did couldn t even be bothered to read the issue their customer service is 0 it s horrendous I still haven t gotten either my product or money back because they are incompetent but ok at taking your money SCAMMERS avoid at all costs
