Turners Reviews

I went in there and they close in 20

I went in there and they close in 20 minutes I just asked him if I could ask a question and he said unfortunately no they re only doing pick ups so I will never take my business to them if I can t even ask a simple question what kind of customer service is that I read this a half star don t waste your time shopping there

On 11 26 22 I went to the Turner store

On 11 26 22 I went to the Turner store on Mohawk Drive in Bakersfield and paid in full for a Kimber pistol that was on sale A couple of days into the ten day waiting period I received an unsigned form letter dated 12 1 22 from the DOJ stating that they were delaying the sale for thirty days while they investigate my identity and the possibility that the gun was stolen The DOJ has done this on every gun I have purchased in the last two years and this makes three times and my fingerprints were livescanned over a decade ago The FFL I used on the previous two DOJ delays simply handed me my gun at expiration of the delay since nothing was found as usual Anyway I received a phone call from Turner s on 12 26 22 wherein they stated the DOJ hold had expired without incident but Turner s was choosing to cancel the sale anyway They said they would be refunding my money LESS the 44 70 DROS fee 7 00 of which is Turner s own service charge I protested that since it was Turner who was cancelling the sale they should be the one who eats the DROS fee but they stood firm All they had left to do was hand me the gun that I arguably owned at that point but they opted to cancel So I went to their store on 12 26 22 and returned two mags that I had previously bought for the gun I was now not getting While I was there I asked for the refund on the gun They refused stating that refund amounts over 500 had to be mailed to my address by corporate They didn t say when that refund would come So now Turner has had the use of over 1 300 of my money for more than a month and counting and still intends to rip me off for the DROS fee they rendered useless When I buy a gun from a customer friendly FFL I will have to pay the DROS fees again The DOJ is violating people s rights and Turner is helping them do it

Careless Customer Service

I recently tried to purchase 2 firearms from Turner s and ended up having to walk away from the purchase even losing 400 out of principle because I decided not to buy here after my experiences and what they chose to keep I went to this location 3 times the first 2 times I witnessed unhappy and frustrated gun buying customers and should have walked away but I really wanted the guns The first time was to make the purchase and process paperwork The fella who helped must have had someone poop in his cereal that day cause he was not feeling his work or life in general that day I will fully admit I made a mistake not knowing what day my cleared pickup day was for my first gun I am an older father of two to young children and have young adults in college I own and run 2 businesses and employ 15 people It s my responsibility to assist all of them to the best of my abilities and to teach them customer service and what it means to our businesses Turner s management has done the opposite They had a choice to make 1 phone call and it would be good or bad and they chose the latter Instead of taking 30- seconds to make a call reminding a busy customer or like myself a mistaken customer that the purchase is available for pickup they choose to to make one call for 30-seconds to tell me everything I did wrong and it to late that I must pay again and start over Fine I except what I did wrong Either way you had one 30-second phone to make you choose for it to be the bad customer service version I will keep my gun purchases with small gunshops that need and want to help their customers

Check your merchandise carefully

I purchased a brand new Beretta handgun they let me handle the one in the case they said they had to order it so I pick it up not fully checking my gun got home and the mag kept jamming I took it back and the guy told me he has two and they jams like that as well Now my brand new gun never been fired is in the shop I told the manager I didn t want that gun I want a new one This gun has marks as it was a used gun also he told me the gun is registered to me and thats your gun and he cannot give me a new one I would never be able to trust this gun or any one in that store on Hawthorne

Paid 15 on a 35 product

Paid 15 on a 35 product Website said 4 day shipping After 4 days it still had not shipped so I called customer service to ask for a refund on the shipping charge at least and was given the runaround I wouldn t have ordered if this was the case Product won t be here for another 10 days Never ordering again What a joke

This place is terrible

This place is terrible I am a member of the US military stationed in LA and Turner s was not willing to work with me at all I am not a citizen of California but state laws say a copy of my PCS orders stationing me in LA are enough to prove state residency to purchase a gun Turner s flat out refused to accept my PCS orders They wanted me to get a state ID instead None of the employees there understood state laws or the military If you are in the military I highly recommend you to take your business elsewhere

Tulare Turners outdoorsman

Tulare Turners outdoorsman rude as hell my first time there and my last and passing my experience on to others take your Calif rude and shove it

Everybody s rude

Everybody s rude I would never recommend this place to a blind person I ve heard them makes weird jokes about customer who was there before me male workers tend to show off infront of a female worker they all have attitudes as if they re better than you Etc This place sucks KW DEFENSE IS EXCELLENT SPOT GOOD CUSTOMER SERVICE AND EMOLOYEES

2-4 hour wait for ammo purchase

Makes no sense I have to wait 2 to 4 hours to make a 2 minute ammo purchase There should be a designated turners employee for ammo purchases only or have a policy where when a employee is done with a fire arm purchase or pick up and is free ask if there is any ammo only purchases