Turntablelab Reviews

Shipping was ridiculously slow

Shipping was ridiculously slow I ordered a record from them and a couple other places online My other orders came in before they even processed mine They gave excuses about blizzards and COVID completely aloof to the idea that other places are dealing with the same issues with smaller staff and manage to get orders filled in time Just simply disrespectful to their consumers

This business is a SHAM

This business is a SHAM Ordered 109 xx from Turntable Lab and they sat on it never sent a tracking number Called and got a person that could care less my order was placed 5 days before and still hadn t shipped Give me a break The reviews for POOR customer service here are REAL If you want something buy it on Amazon don t bother with this business

no return authorized

I purchased this item in error from Turntablelab When I received it I realized my mistake and emailed the company explaining my error and asking them to please let me send the product back They requested an order number then they asked if I was returning it for a refund store credit or exchange and I said I wanted a refund From that point on I heard nothing from them and they wouldn t respond to my repeated attempts to contact them meanwhile their 30 day window to return has expired

Great experience

Bought a gift certificate for my music enthusiast son Had a question prior to purchase and they responded quickly Wonderful selection and gift certificate easy to purchase online

Awesome company

Great company that stands behind their products and their prices Can t say enough good about them Their business practices are just top notch

Great experience

Got a few reaction figures They got here fast They were perfect I m super happy with them

Expert advice and GREAT customer service

What can I say The TTL team is consistently THE BEST I recently bought a turntable and speaker set from them and let me tell you how they made it a great experience First they do a great job of curating turntable packages for different levels of consumers entry level intermediate audiophile and posting reviews on the gear which helped me get my research started quickly on a topic I didn t know much about After picking my own turntable and speaker set that wasn t on their pre-built packages list I emailed their support team to check if they would offer a bundle discount for my custom choices With no hesitation or need to advocate they immediately credited me back 100 to make my purchase align with their pre-built bundle discount That s some killer service Between their selection expert advice and genuine care for their customers I ll be coming back to TTL for all my audio needs

New turn table and speakers

I was looking for a new turn table and speakers Let s just say Turn Table Lab didn t disappoint Everything came packed super solid and was full of goodies as well My only complaint could be shipping processing They do have 2-5 days for processing so add that to the shipment and it is definitely not the fastest service Overall i would say this was a fantastic experience and would definitely use them again in the future