Twall Reviews

Very poor experoence regarding service plan

My wife took her Fiesta in for its designated service on 3rd September 2024 This was covered by the service plan taken out 4 years before We were told we had to top up the pot as there was not enough in it to cover the service We could not understand this as we paid regularly each month the agreed sum and were told by letter that no increases in the plan would be required After checking all payments in and out we have been informed by the General Manager that we knew what we were signing and thus the responsibility is ours We were told that the plan was set up incorrectly and after checking found out that items were debited to the plan which were never communicated to us when signing or since Despite many emails and letters the company s stance is quite dismissive in that we signed the agreement and must therefore bear the responsibility As a result we have terminated the service plan and would advise anybody considering one to read it very carefully and ensure you are not charged for items you are unaware of

Disgusting attitude

Well what disgusting service from your sales department I had a seen a car on the website and went with my hubby to have a look as I want to upgrade my 2018 Ford focus titanium auto to a 24 plate focus s-line x We entered and asked if the car was there and she said she would go and find out she came back and said it wouldn t be on site until Saturday and needed to make an appt ok disappointing but I asked if she could give me a valuation on my car outside but no no valuation until we had viewed their car How ridiculous is that Even if she gave me a valuation based on that specific car I would have a balance figure as it would be a cash sale but it was her attitude that also needed adjusting I can t see how this company keeps in business as we won t return despite buying 3 brand new cars with them in the past I did say a few years back when they wouldn t honor their service plan to which I cancelled and had my money back as they broke their terms please avoid and spend you hard earned money with a company that deserves your business as this company certainly don t so vexed by their attitude

Lesson learnt

Lesson learnt always read reviews I put a deposit on an i10 was told 3 days for it to get its mot service etc No contact after 6 so thought I ll cancel can t be bothered with chasing it Sales man said he needed to cancel anyway the radio needed repair so was going to the main dealer and would likely over price the car so wouldn t be worth it for them Why hadn t they told me this before And I thought it strange as they really over price cars in dealers I asked to be told if it was repaired so if I hadn t found a car I could go for that again Days went by and the sales man called me to tell me about another car I looked on their site and there was the car they said they couldn t sell to me for 1K more 1K for a radio a complete infotainment system with Sat nav wouldn t cost that This company is sly deceitful and a rip off Then I read reviews I wouldn t have bothered in the first place had I read before Still looking for a trustworthy dealership

Good car buying experience

I recently bought a used car from T Wall The sales person Rob was very helpful in answering all my questions and helping me navigate the process My overall impression of T Wall is that they are an honest car dealer who will do their best for you I am happy to recommend them to anybody considering buying a car

Simon Green was professional and

Simon Green was professional and efficient with our handback He has the patience of a saint and explained all the workings of our new vehicle until we understood He is very knowledgable on the cars he supplies Simon is really friendly and put us at ease

Excellent service

Great service a lovely man came and collected my car for a service and MOT test i bought this ford fiesta early on in the year from T Walls the staff where excellent then helped me with all the fine details so I thought I would have it serviced there I m so pleased I did with the collection service because it was brilliant and hassle free highly recommend

Go the extra mile to help

My mobility car need a service and the central locking resetting and rather than wait a few weeks for collection of vehicle i agreed to drop it off as the central locking problem needed sorting sooner rather than later as i dropped the vehicle off became apparent i couldnt navigate the stairs so a member of staff came down to collect keys for me and went the extra mile to drop my vehicle back really grateful for the extra help Thankyou