Windstream Reviews

Kenetic by Windstream down from 5 stars to ONE

Up until several days ago I have had nothing but 5 STAR service that includes C S but NOT tech support I called Kenetic Friday May 3 2024 for a totally different reason than what brings me to my complaint my Blink module will not connect to my current modem Blink runs on 2 4Ghz and although mine has this the 5Ghz is over riding it C S issued a new modem that has separate bands and it was scheduled to arrive today After my call on 5 3 24 I no longer had internet Idk what she did while troubleshooting the other issue and neither does anyone else at Kenetic So today 5 7 24 NO modem I call again and CS states he saw the order for the modem but they do not have a tracking number Cutting some of the conversation this rep stated he would make my order a PRIORITY to be delivered next day I stopped him mid sentence and stated if there is NO tracking chances are it has NOT left their Kenetic warehouse so making it a priority does not mean squat until it leaves for my address I asked for a tech to bring it tomorrow I can install it just get it here Naturally that was not going to happen per CS He kept talking and I finally told him I I wanted to speak to a supervisor because I was not going to fuss at the rep not his fault but the super gets paid to hear me and fix this situation THEY got me in I was put on hold idk how long but he came back to tell me the super just went to lunch he was made aware of my situation and pls give him 30-45 min to call me back which would have been appx 7 50pm E NO CALL Let me back up a few days I have been waiting on a call from a super since Saturday because one rep Rosa did not want to troubleshoot my line to see why I no longer had internet She just repeated over and over to wait for my new modem I proceeded to tell her it could be something simple so pls check my line She put me on hold for about 10min then dropped the call So back to today when I had not received a call by 8 37 pm E I called back I told CS why I was calling and he hem-hawed around stating he could help me At this point I had the Holy Spirit helping me I have called on him a lot lately Idk what the hell is wrong with CS these days but they test me I told Oswald that I was NOT repeating myself anymore unless it was to a super Well he and I went round and round about that Yep put on hold and disconnected At this point I will NOT be put off I Called got the same song and dance but this time I was put on hold but not disconnected Imagine that Oh it flows back down hill very soon I was on hold for 1 1 2hrs and no he did not check on me So I did a conference call with another line to Kenetic Cutting out a bit here CS rep Dewayne was very nice He put me on hold said he walked the building but was not able to find a super I have to laugh to keep from screaming at this gentleman Kenetic has an office right here in town Now idk if I can walk in and get a modem but I ll find out tomorrow I just about scream when a CS rep answers with a different accent because I know I m calling another country and the language barrier alone is frustrating Don t get your panties in a wad I have had great experiences with CS from another country but most is negative J S If people would just do their jobs Trustpilot would have less reviews So would the BBB Im writing them next To be continued in the AM 5 9 24As promised I finished this holy nightmare this morning I began by calling the only CS number I had which took me right back to Jamacia The young lady was nice enough but there were no supers as early as I began my pit bull journey I found a location right here in my little neck of the woods only to be told two things they do not have the modem I need and if they did I would have to make an appt Like hell I was On to my next victim only this time I was connected to the NICEST lady FIVE STARS 4 HER I feel bad because I failed to get her name in all my rankings demands She was a trooper took each blow to her chin like a rock star She never once put me on hold spoke fluent English and was located right in the the good ole USA She began with all of the other platitudes I had already heard I stopped that Oh I did apologize right up front that she was stuck with me my lunatic ravings until I was SATISFIED I have no idea why the other multiple reps I spoke with could not see what she did but the reason I did not get my modem as promised wait for it it was out of stock If she found that info in less than 2-3 min it makes me wonder what the other reps were doing with MY TIME I m going to finish this up because I m sick of saying internet kenetic lousy CS stop placating me and fix this blah blah blah She set up a tech to come by here WHEN I WANTED HIM TO and she gave me a bill credit which I gladly took it was not what I was after and never mentioned it but by golly I took it w o hesitation