Affordable Wedding Dresses and Bridesmaid Dresses - UCenter Dress
Based on authentic user experiences
Kristen L
6727 reviews
N/A
1 year ago
Buyer Beware
My daughter fell in love with a dress she found online but the site was sold out of her size Using Google photo search we found the same dress on ucenterdress com in the same color but for a lot more money Since this dress was perfect for the event she needed it for I conceded and ordered the dress for her I used their measurements guide to select the correct size After placing the order I received an email mentioning the dress was coming from China and that it would take 20 days to make and ship it This was my first clue that something was awry since I was purchasing a ready-made dress I should have canceled the order but sadly did not The dress arrived yesterday and it s the wrong color and size The dress I ordered was garnet red with a knee-length skirt The dress I received was a bright orange red color with a full-length skirt The only compliment I can give them is the dress appears to be well-made but oddly has no tags A quick search online I wish I had done before ordering informed me that they remake dresses from photos they steal from other clothing retail sites I also found a ton of negative reviews about their customer service After receiving the wrong dress I immediately contacted UCenterDress com through their website contact form I received this email response this morning Dear customer Good day Thanks for taking the time to write to us Sorry that the dress disappoints you Sure you can get a refund for the dress you don t like Based on a large number of previous user feedback it might cost you 40- 70 to send it back You might consult with the local USPS office about the shipping fee for sending the package to Suzhou Jiang Su China besides it may take 20-30 days for us to receive the return package and another 2 weeks for banks to process the refund here is an alternative plan to help you get the refund sooner and to put the dress to good use So we suggest you donate your dress within 14 days to GoodWill and you will get an after deducting the shipping fee we 80 refund with the receipt or this case will be closed we will refund you as soon as we get the receipt A picture of it will be fine Or you can send it back to get a full refund after deducting the shipping fee for both ways We will be waiting for your kindly feedback Best regards Loren I am beyond lived They sent me the wrong color size dress and expect me to pay to ship the dress both ways After reading reviews that mention customers have sent back the merchandise or have gone the GoodWill donation route and have never received a refund I realize my only recourse will be to try and resell the dress myself to recoup some of what I paid PLEASE DO NOT PLACE AN ORDER WITH THIS COMPANY I don t want what happened to me to happen to anyone else
MiMi Love
6727 reviews
N/A
1 year ago
BRIDES TO BE STAY AWAY Not worth the gamble for your special day
I fell in love with a photo of a dress on their site It was the MOST beautiful wedding gown I had ever seen I was soooooo excited when I made my order and couldn t wait for the dress to arrive When it finally did and I opened the package the dress seemed different I tried it on and was soooooo disappointed It felt cheap it was thin it shifted and bunched and it didn t look like the dress in the photo I quickly realized that THEY DO NOT HAVE ANY OF THE PHOTOS THEY POST ON THEIR SITE but THEY TRY to RE-MAKE THE DRESSES in the images If you decide to go with them pick a dress you think is impossible to mess up if IMITATED I will never buy from them again I did not contact them within 14 days because I was thinking maybe I could get a seamstress to do work on it to make it what I imagined since I already spent 300 and had it shipped from China I had a huge conflict I finally decided that my special day should not be ruined because they could not give me my dream dress and lied about it through FALSE ADVERTISING They will not refund me or do an exchange They refuse to admit that they practice FALSE ADVERTISING They have replied to this post talking about return policy return policy but completely IGNORE anything you say to them about NOT HAVING THE DRESSES IN THE PHOTOS Brides save yourself the heartache Do not buy from UCentreDress Planning a wedding is stressful enough If you are trying to save money on a dress buy the most beautiful prom dress and veil you can find locally at a designer dress shop You can find a dress way better than the ones they make for 300 locally If you buy from them you will look cheap I learned a hard lesson and lost 300 towards my dress Don t make the same mistake I did I wish you nothing but love and joy on your special day congratulations on your engagement PS Photos comparing the advertised gown and actual gown received are on my similar review at sitejabber com
John Leigh
6727 reviews
N/A
1 year ago
SCAM
SCAM No customer service I will be reporting to the BBB
Sue McMahon-Setzer
6727 reviews
N/A
1 year ago
SCAM
SCAM Ordered a dress for my daughter for a dance and they sent a totally different dress Wrong style wrong size wrong color Now they are saying I need to send another 50 to get the right one The first one wasn t cheap
EJ Mag
6727 reviews
N/A
1 year ago
Customer service is very poor
Customer service is very poor Hard to get in touch with and customers satisfaction is not their concern
JP
6727 reviews
N/A
1 year ago
Wrong size jacket
I ordered a dress that comes with a jacket The dress fits fine but the jacket is almost two sizes smaller I contacted the customer support service several times and have yet to hear back from them It s been over a week and a half I m sure they are waiting for the over 14 days to expire I m so disappointed I will never recommend this company to anyone Now I m stuck without a dress to wear to my son s wedding and out of my money
Susan Slobom
6727 reviews
N/A
1 year ago
Do not purchase from this website
Do not purchase from this website I have sent many request to return my dress because the fit is off Now I have no other chose than to report them to the BBB and Attorney General They will get the job done Stop taking advantage of customers
Terri Sager
6727 reviews
N/A
1 year ago
All good reviews must be fake
All good reviews must be fake I ordered a dress when I opened it it had an awful odor and looked nothing like the picture Before ordering I made sure there was a refund policy but when I tried to return it April 2022 then claimed I couldn t due to covid so they offered me 70 refund if I donated it and sent proof which I did back in May 2022 Still waiting for my refund 4 months later If you order a dress from here be prepared to pay for your dress whether you like it or not and hope it fits
Donica Peralez
6727 reviews
N/A
1 year ago
This site is a scam
I have a wedding a June I thought this whole time my dress was being made and would be delivered by the 18th of April well I never received my dress April 18th and now there saying the dress is still in the tailoring stage because I never got back to the rep about a tailoring question they had which was a lie because I replied to a josh who messaged me with a question and it said the message I sent was to the wrong address So I didn t think much of it as the I for on the site said it was gonna be ready on the 18th and it was in the tailoring stage I m really upset about this
Pam
6727 reviews
N/A
1 year ago
Dissatisfied customer
I ve ordered a dress in October 6 I haven t received it yet and it s November 2 I haven t heard from anyone regarding my questions about my order I m very disappointed and dissatisfied I don t think I ll ever order from this company again
