Uhs-hardware Reviews

THIS COMPANY IS A SCAM ORDERED

THIS COMPANY IS A SCAM ORDERED SOMETHING AND NEVER RECEIVED ANYTHING

customer service 0 no answers to emails

customer service 0 no answers to emails no call you back no help on anything sells not working equipment and not helping to resolve issue no stars fire customer service

The shipping department tends to

The shipping department tends to make errors I selected next day shipping and paid for it they sent it out 2nd day air instead which cost me to lose out on a big job contacted UHS about the problem and they where very dismissive about it at customer service

This Company sold me hardware then

This Company sold me hardware then sends me half the order deadbolts but no levers but charges me full price Informs me after-the-fact that item is on back-order when I purchased it online it said in-stock Now I have double the install cost from my contractor to install because he now has to make two trips and I m stuck with two doors in my house that I can t enter of exit because they have no hardware it s been a month now and counting I m never ordering from UHS hardware again Customer service is difficult to say the least - never admit any mistakes - they blame you Furthermore I previously ordered a front door entry set from them a few months earlier Upon going to the Manufacturer s site I looked up what I order from UHS and found they send me the older not current model hardware that does not have the current features I confronted and they said sorry the order is too old we can t help you After all of this they offered me a 60 credit But when I asked them a week later where s my 60 credit they said oh that s a 60 credit for a future purchase Like really I m going to order something from this sham company again These guys are criminals Run don t walk away from this company

UHS Hardware doesn t Acknowledged

UHS Hardware doesn t Acknowledged responsibility for non-delivered items The communication within the network fails We received your voicemail with the tracking order number that they received back at their warehouse as followed up the other associates are not finding the packages We all need to report these violations to BBB and Federal trade commission

I ordered a CN900mini online - NEVER RECEIVED IT

I ordered a CN900mini online they said they have delivered it to me i never received the shipment tracking stops somewhere in jamaica and i am in africa calls for feedback proved futile PLEASE BE CAREFUL when dealing with this company i lost my money to them

No reply to our email from 5 days bad technical

want to past my email here may be I get reply bad sale experiences and my last review I didn t give any stars Email No 1 Dear Sir Madam Attached to this email please find the one of the locks those were purchased from your store by order No 1466009 the lock has code problem you could check it out in the video attached Still we are waiting for your guide video for installations of the locks I hope I get yours Quicker response Best regards Qais Saleh President Time Zoom LLC Email No 2 Dear Sir Madam Respects as I have mentioned in my previous we need at least 250 EE1021 locks for one of our projects and we ordered and purchased two of them for samples but unfortunately we received a non-technical parcel from you The Lock is American Brand and is prepared and manufactured with new technology that s why we didn t place the order in the hope that half of the lock would be sent to us from America and we would transfer this lock to a third country and then receive a reply that the parts of the locks are missing and one lock has technical technical problem It is hoped that you will send us an invoice for the price of two cords and also any extra part that is needed for EE1021 locks as soon as possible so that we could make a payment and receive items and transfer it to our clients as soon as possible to prevent the contract from being canceled Yours consideration is highly appreciated Best regards

Poor customer service

Poor customer service I was sent a defective key cutter TWICE now and they don t seem to care at all trying to blame me for their mess up I will not be dealing with them anymore for the simple fact that they are now interfering with my money In order to be refunded I have to send it in and wait for who knows how long for you guys to tell me it s my fault when they probably just sent me the same one from the first time instead of replacing the whole machine DONT WASTE YOUR TIME OR MONEY Oh then they have employees lying about being the manager when I asked for the manager It s a scam don t even bother

Machine arrived damaged

Machine arrived damaged called 3 times and was told a return label would be sent Finally I mailed it back to UHS Hardware roughly 9 week ago and still haven t heard anything back via email