


Customer Experience Management (CX) | Market Force
Based on authentic user experiences
Jim Drewett
6732 reviews
N/A
1 year ago
Worked for market force for a long
Worked for market force for a long time always had a great experience
Manish B
6732 reviews
N/A
1 year ago
Best Mystery Shopping Company
Best Mystery Shopping Company Very surprised with the poor reviews here as this is not what Marketforce is about I have been associated with Market force for over 6 years now and on their scoring system have a score of over 12000 points Having done over 1300 shops for them and dealt with nearly the whole team I can say this with immense confidence that they are a class apart The Marketforce team is highly competent professional and treat shoppers with utmost professionalism respect and integrity I cannot speak high enough of Charlotte Hampton who is the backbone of the entire shopper experience I have found her to be very fair honest and transparent I have never had any issues with payments apart from two blooper tech issues where I was kept informed of timelines and eventually got paid They are easygoing and very accommodating You pick a shop and your personal circumstances change and which need a date change- you call or email the team and they happily accomodate the request If they have a query they reach out to you and give you enough time to respond and set things right Once your updated response is accepted you are all sorted In my entire experience I have not been paid for one shop because I did this after the window of operation for the day so that was my fault and I took it on the chin If you are rated high and are a trusted shopper they always give you the first right of refusal by CALLING you and offering you the shops to be done Only thing which could be improved on is a limit of 2 shops a day for one of their Irish clients which can be a bother as you need to travel distances and still end up doing only two when you can do a lot more This is something they should ideally pick with the clients It s never a one way street with them They go the extra mile if you do too 12000 cheers to Marketforce U guys rock
Natalie Peachey dragonembers
6732 reviews
N/A
1 year ago
This company are amazing
This company are amazing I do mystery shopping to top up my income and also to put savings away They have also been good when I ve been doing part time work and have needed to top up If I ve had a query about a job I have found that my email has been answered promptly on the same day and the same with payment queries I had misread when I would be paid thinking the money had rolled over when in fact it hadn t it just looked like that on the website so if you re worried this has happened to you give them a phone call and in my experience they do their best to resolve this Paul Rose who I think is the manager of the company is a caring compassionate person and he personally phoned me up when I thought my payment had rolled over It turned out that I had just misunderstood the website He carefully explained this to me in layman s terms and my payment had not in fact rolled over and I was paid in time and when I said I would be The jobs also give me confidence I cannot say who the client is but I did a few of their jobs and it gave me a new found sense of confidence in going into these venues locations of the client I cannot name Overall the bad comments must be some kind of misunderstanding because all you have to do is email them or ring them and they sort it out there and then with great empathy and understanding They are not like some mystery shopping companies who have the attitude of your payment is not my problem I love this company
Clare Mullen
6732 reviews
N/A
1 year ago
Been doing mystery shops for a year and
Been doing mystery shops for a year and a half now I have been doing brilliantly Pick up loads of assignments I look on the site a lot though I get a good few assignments with mileage which is great They always pay on time Yeah sometimes the fee is not that good but remember the free meals out and products you get I ve had lots of meals out products from shops I have also been to the casino and done trailer checks at the cinema The staff are always on hand to help and answer questions and get back to you very quickly Never had any problems whatsoever I hope to be still doing this for the next few years
Stephen Carroll
6732 reviews
N/A
1 year ago
IGNORE THE REVIEWS
I have done 100 s of assignments for Marketforce and have never had any problems Yes they pay you not a lot but the idea is that you are doing jobs in places you are already visiting and are NOT making a special journey to do the job and on the subject of reports being bounced back I have never had this problem and to be honest you have to be a complete idiot for this to happen as the report process is fairly simple
Karin Smith
6732 reviews
N/A
1 year ago
Am having a total ball with this
Am having a total ball with this company as being a mystery shopper is great fun Those who are giving bad reviews are complaining about not being paid because they did not undertake the assignment correctly The answer to this is simple do the job correctly and you will be paid I have always been able to talk to staff of Market Force either by email or on the phone and any confusion which has always been on my part has quickly been resolved I think some of the negative reviews are most likely from rival companies Someone did mention in their review that the amount that you are given as expenses do not always cover the whole cost I did ask HO this and the reason is the monies paid out is decided upon by the company who is asking for the mystery shopper Meals I am normally 5 00 out of pocket but to be honest I am eating in a nice restaurant with a friend for 2 meals and 2 drinks all for 5 00 Cheaper than cooking from home I have been a mystery shopper for restaurants SKY bowling soft play had my nails and eyebrows done so me and my kids are 100 happy This is not a job that will pay your bills but it was never intended to It has allowed me and my kids to have fun be fed and watered and come away at times being pampered
Jain
6732 reviews
N/A
1 year ago
So
So this is awkward I came here to talk about how much fun Im having mystery shopping with MF and everyone seems to hate them Staff have been nice to me so far I have been paid for my assignments and there are a lot of them to choose from I think the reason I enjoy it is because I am doing it for fun The fees are low and should be a min of 10 per job but that aside I see nothing wrong I get to eat for free and secretly fulfil my dreams of being an actress and an international spy when I go on assignments I think if less people saw this as a job and more of a hobby with decent perks it wouldn t be so bad Also make the assignments work around your life If you have to go out of your way and travel to do it then don t do it I have missed out on some great assignments because I choose not to travel to the other side of London for it
Lacey
6732 reviews
N/A
1 year ago
reviews - what a load of rubbish
After reading the last few reviews it would seem to me that they are all from the same family if not the same person With regards to Paul Coleman what s your problem Just because you can t have your own way and change your dates He is the only one with any balls to say no Rules are rules there are other MS companies that won t change a date once I would say to all of you or just the one of you that are slating Paul Coleman get a life He is a credit to the company long live Paul Even though I don t use them anymore I will defend the good
Murray
6732 reviews
N/A
1 year ago
Seems we all have an issue with Mr Coleman
One of the main reasons I left this company was because of the despicable way Paul Coleman spoke to me It was completely inappropriate and I know for sure he wouldn t have the guts to act that way face to face I came here to write my review and found that so many other people here have a specific issue with him too Amazing that he still works here Paul you can t shout at people just because they re working for you You aren t as important or special as you seem to think
Christian
6732 reviews
N/A
1 year ago
Well Market force is at it again
Well Market force is at it again with lower fees are arses executives who are really just people who sit in an office look at screens and can t talk to each other It s all about profit margins for them and they say they use HRMC guidelines for travel well and I do hope Paul Rose replies to me here the guide is 45p per mile my friend not the 20p you guys quote As for Karen Hendry maybe its time for her to remember that without shoppers you don t get the work done and you don t get paid by your clients the most unfriendly email and unprofessional So from now on Marketforce good luck trying to cover jobs in my area because I ve blocked your area code