Ukleathers Reviews

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3.10
48 reviews
Average Rating
Based on 48 user experiences

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AI Review Summary Based on 48 reviews

Customer experiences with Ukleathers are highly polarized, with a significant number of negative reviews outweighing positive ones. Many customers report receiving items that are not as advertised, often made from cheap synthetic materials instead of genuine leather or wool. Delivery times are inconsistent, with some orders arriving quickly while others are shipped from Pakistan despite claims of a UK-based company. The returns and refund process is a major pain point, with numerous customers stating they were ignored for months or charged restocking fees. A few positive reviews highlight excellent customer service, particularly from a representative named Amanda, and satisfactory product quality for specific leather jackets. However, the majority of feedback describes the company as fraudulent, with goods that look nothing like the photos and strong chemical odors. Several customers warn that the five-star reviews may be fake or AI-generated, urging others to avoid the site. Product quality complaints include missing buttons, poor fit, and jackets that are too small or too large despite custom measurements. Overall satisfaction is very low among those who encountered issues, while a small subset of buyers report being happy with their purchase and service. The company appears to excel in communication for some orders but fails entirely for others, creating a risky buying experience.

What customers love
  • Fast delivery for some orders, with
  • Helpful resolution of sizing problems, including
Common concerns
  • Refunds and returns are extremely difficult,
  • Items are shipped from Pakistan or
  • Many customers accuse the company of

Last updated 4 months ago

L

RUBBISH

Order a jacket and paid over a hundred pound for Jacket arrived and is not like the photography on the website contacted Company and they are refusing refund DO NOT ORDER FROM THIS COMPANY COMES FROM PAKISTAN NOT UK
L

In the bigging all was good

In the bigging all was goodIn the bigging all was good I emailed them they got stright back to me My coat was delivered and then they just went dark on me I wanted to buy another jacket from them as soon as I saw the quality of the first one but they will not have not replied to any emails phone messages phone calls Its a mystery I have taken a leap of faith and ordered the second one will let you know how it goes Top quality stuff though Have to give them that Date of experience 22 January 2024
L

I bought six million dollarman jacket

I bought six million dollarman jacket It came in good time only problem was when I ordered first time I ordered it as medium size But it seemed to me bit bigger Then Ordered second time It was okay but the problem was Patches on the jacket shoulders were not distanced at correct lengths Otherwise communications were great and the sent me proper return bag including return label They also reduced the amount I paid before by 36 if I remember correctly because it was their mistake That embroidered patches were not distanced correctly So I can keep the second jacket at discounted price
S

Excellent service with good quality and

Excellent service with good quality and sizing Highly recommended also there is good communication
S

Exceptional Craftsmanship

I want to address how much of an exceptional craftsmanship i wtniess upon recipt of the couple of suits we have ordered for set of groomsmen from UKLeathers The fits are impeccable and their abiolity to interepret our requirments and demands was impressive one of the suits was made to measure I not sure my expectaions would have been met without an exceptional customer service I Highly recommed their services to anyone seeking quality online purchsed tailoring
T

The ordering process was straight

The ordering process was straight forward however when we received the item it was abit small but customer service dealt with it in such a professional manner and we came to a solution very quickly which I was satisfied with
A

They sent to me a jacket

They sent to me a jacket The material is not so good Customer service is great
M

Great product

Great product great service Would definitely use again
L

Had an issue with product but was

Had an issue with product but was resolved quickly good website
S

I just received my leather jacket

The seller is amazingly exact deliver the product which I want My experience is awesome with this service I highly recommended this seller
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