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The overall customer experience is overwhelmingly negative, with the vast majority of reviews accusing the company of being a scam. Numerous customers report paying for orders that never arrived, with no response to follow-up messages via email, online chat, or WhatsApp. A common complaint involves the company demanding additional payments after the initial order, often for 'postage insurance', which customers perceive as a fraudulent tactic. The returns and refund policy appears non-existent, as customers who request refunds receive no response and must escalate issues with their banks. Several reviews allege that the company uses multiple bank accounts and insists on unprotected payment methods like PayPal Friends & Family to avoid buyer protection. Customer service is described as unresponsive or, in extreme cases, threatening, with one reviewer claiming they were threatened when attempting to report fraud. Product quality cannot be reliably assessed from these reviews, as most dissatisfied customers never received any products, while the few positive reviews mention receiving orders, sometimes with initial errors that were corrected. The few positive reviews praise successful delivery, helpful customer service for specific agents, and effective products for medical conditions, but many negative reviews explicitly state these positive reviews are fake. Overall satisfaction is extremely low, with the dominant sentiment being that the company is fraudulent and should be avoided to prevent financial loss.
Last updated 4 months ago