Terrashroom Reviews

Claim

Buyer beware

This company breadcrumbs you with communication before ultimately blowing you off My first clue that they weren t legitimate was them claiming they ll refund me via Venmo instead of my original payment method Doesn t matter either way the refund never happened

Bad product It doesn t work

Unlike many people I actually got a Terrashroom Unfortunately it doesn t work at all as advertised It s a fun idea but poorly executed and customer service is non-existent

Refund request no response

After an error in payment they wouldn t let me pay the additional 50 for an additional unit and I have sent several emails requesting a refund for the second unit Got a couple responses but after I sent account info where I d want the refund sent they have not responded Going on three weeks since the last response and still have not received a refund

No product 2 years after paying SCAM

I preordered their grow chamber and paid 300 in full in 2023 It s now 2025 and I ve never heard a word from them If you check their websites they frequently update their estimated first bulk ship date as a few months away with the rest of the orders being shipped by 6-8 months in the future I was under the impression when I paid that my product would be shipped by the end of 2023 They still have not shipped a single product that I know of Obvious SCAM

Awful company product Stay away

awful company They ship orders out hap hazardly not in the order they were received No communications on shipping or issues with the product They delete everything on FB took down discord because there was so many issues with the product and now they lock the subreddit down because people are angry Now they are bashing the company for scamming customers for the exact same thing they are doing to their customers

Awful company save your money

No communications no support on product Bad humidity sensor awful workmanship Unit is loudNow they are bad mouthing their competition shrooly for the same issues they are exhibiting

Still waiting for the product

Still waiting for the product There was an error when converting my deposit to purchase the product and I don t feel responsible for that error however they will not allow me to purchase the items I ordered and intend to refund part of my purchase I asked if I could pay the additional balance to receive both items and they would not allow me to do so Refund is taking excessively long time to be issued and the customer service number is never answered

Since early December no updates

Since early December no updates Nothing A few say they ve got their units I suspect these a plants I ve been waiting 2 years When I requested a refund they make you jump through a ton of hoops Stay away because this will never happen

Absolutely incompetence at the highest

Absolutely incompetence at the highest level The fact that adults operating a startup fail to deliver the products offered timely or at all and utterly failing to provide any timely or effective communication or to own up to thru own utter incompetence is absurd Grow up Get a clue Do you job Stop being muppets and failures in the 21st century AVOID BUYING FROM ANYTHING FROM THIS JOKE OF A COMPANY

Potential buyers beware potential scam

completely unreasonable delivery delays lip service customer service So far only laundering money without any concrete product delivery timeframe Application in App store still not operational while they supposedly already shipped some product to first customers but absolutely no customer feedback and how would these customers pilot their Terrashroom unit without a functional application their now are not just weeks or months behind but years I placed my order in 2022 and still no product shipping plan as of September 2024 Either a complete scam or a company so poorly run that they will go belly up very quickly Very poor communication and nothing more than customer lip service so far