Scam
Lack of updates terrible customer service and constantly missing ship dates Buyers beware
Leilani
N/A
They stole our money and keep pushing
They stole our money and keep pushing the release day every couple of weeks and always have some stupid excuse Their videos look AI generated
Josh Farley
N/A
I gave my money for a product and they won t provide a real ship date
I gave my money for a product and they can t give a true delivery date Now they are posting pictures of a pallet full of boxes of alleged shipments going out like that proves anything This is a scam
Cee Miller
N/A
Feels like a scam
Placed a deposit early 2023 with ship date for that summer Ever since then it s been either no updates or sporadic updates They delete any comments on socials that asks too many questions without addressing them They not only set expectations they can t keep but they can t even communicate what is going on Now there are no refunds until you get the product the product that they won t ship They recently posted a small pallet of shipments but even that feels like a lie No one has posted their terrashroom that supposedly people received Don t pre order or send them any money until there is proof that this is real Don t end up like me and many others I will come back and edit once I receive a shipment notification for my actual order
mike
N/A
Definitely a scam
Definitely a scam No transparency and constant delays and excuses I ve paid in full and they treat me like a mushroom Keep their customers in the dark and feed them bulldhit
ldervin
N/A
Potential buyers beware potential scam
completely unreasonable delivery delays lip service customer service So far only laundering money without any concrete product delivery timeframe Application in App store still not operational while they supposedly already shipped some product to first customers but absolutely no customer feedback and how would these customers pilot their Terrashroom unit without a functional application their now are not just weeks or months behind but years I placed my order in 2022 and still no product shipping plan as of September 2024 Either a complete scam or a company so poorly run that they will go belly up very quickly Very poor communication and nothing more than customer lip service so far
NDC
N/A
Absolutely incompetence at the highest
Absolutely incompetence at the highest level The fact that adults operating a startup fail to deliver the products offered timely or at all and utterly failing to provide any timely or effective communication or to own up to thru own utter incompetence is absurd Grow up Get a clue Do you job Stop being muppets and failures in the 21st century AVOID BUYING FROM ANYTHING FROM THIS JOKE OF A COMPANY
mike
N/A
Since early December no updates
Since early December no updates Nothing A few say they ve got their units I suspect these a plants I ve been waiting 2 years When I requested a refund they make you jump through a ton of hoops Stay away because this will never happen
Ken
N/A
Still waiting for the product
Still waiting for the product There was an error when converting my deposit to purchase the product and I don t feel responsible for that error however they will not allow me to purchase the items I ordered and intend to refund part of my purchase I asked if I could pay the additional balance to receive both items and they would not allow me to do so Refund is taking excessively long time to be issued and the customer service number is never answered
Reggie
N/A
Awful company save your money
No communications no support on product Bad humidity sensor awful workmanship Unit is loudNow they are bad mouthing their competition shrooly for the same issues they are exhibiting
