Unlimitedbiking Reviews

TERRIBLE COMPANY

TERRIBLE COMPANY They were rude unorganized missed a tour and REFUSED to refund the money after we were told it would be

Never rent from this company

Never rent from this company We rented e-bikes for 3 hours On the way back to the store the brakes failed on my son s e-bike as we were going downhill during rush hour traffic in San Diego As my son went through the intersection with no way to stop he hit a car I contacted the company and they forwarded my email to their manager Josh Febrey I have called and emailed numerous times with no response from management

Paid too much and treated badly

Be careful not to let them mislead you Our credit card was charged full price at the counter despite having NY City passes There was no willingness at all to straighten this out with a refund of the rent even though we had sent the QR codes of the passes to the support office immediately the same day They scanned them only after a few days when the passes had already expired and then informed us that no claim for a refund was anymore possible They are very customer-unfriendly and unwilling to learn from their mistakes let alone admit them I recommend renting bikes through the Lyft app first month free

Pitiful

Pitiful A promotional code 10 communicated by mail for the reservation code CHECKOUT which doesn t work but I m told it s normal It s only for booking by phone On site Central Park we pick up 3 electric bikes for the day quickly realizing but already too late that one battery isn t fully charged far from it soon that one bike no longer has a rear brake great and that another has a saddle that moves backwards because it hasn t been sufficiently secured happiness We return the bikes Brooklyn Bridge explaining the inconvenience We were told that our complaint would be passed on to the agency at fault and that the absence of a rear brake was an unacceptable fault phew But the best part came on our return to the hotel when we realized that we had been charged an additional 32 66 on the card used for the reservation without any explanation We emailed customer service but received no response

Unsafe Bike and Poor Customer Service

I rented a bike for 2 hours and within 10 minutes the chain came off This was very dangerous and could have caused a serious accident I called their support line but instead of helping they told me to walk the bike back to the shop a 20-minute walk I waited on the phone but there was no real assistance When I asked for a refund they hung up on me This company does not maintain its bikes properly and clearly does not care about customer safety I m requesting a full refund of 22 05 but more importantly I would warn others to avoid this rental service

We used unlimited biking in September

We used unlimited biking in September 2018 we took a guided tour of Brooklyn our guide was a guy called Daniel super cool and very knowledgeable brilliant trip2 hours at a great pace also speaks fluent Italian which proved useful as there were two Italians in the group with limited English Also hired bikes to go around central park great location for the shop excellent value and efficient friendly service A Stuart YvonneScotland

Very nice trip

Very nice trip very friendly crew We enjoyed our bikingtrip in Central Park New York

A fantastic Bike Tour with Dan

Dan is a great guide Knowledgable funny and very inclusive The tour lasted two hours but it went too quickly and I could easily have spent all day exploring Central Park with our group

Exploring Central Park

Exploring Central Park on one of their guided bike tours was an absolute blast Our guide made the experience truly exceptional Not only did I get to see the park s beautiful landscapes from a unique perspective but I also gained a wealth of knowledge about its rich history