Upmc Reviews

Vindictive and discourteous

In January I saw the doctor at UMPC Occupational Therapy in Carlisle to discuss my knees The doctor told me he would not do a knee replacement until I lost 50 lbs I said that would be hard to do considering the shape my knees are in He then said he could give me a series of 3 Gel shots that would help Feeling as though I had no choice I agreed On January 28 2025 he gave me the first Gel shot one in each knee One January 30 2024 I called the office because I was in excruciating pain I was told that nothing could be done put ice on it and it will go away It didn t and I decided not to get another Gel shot but to see another doctor I went to another doctor at OIP Carlisle He reviewed my Xrays and listened to my explanation of pain and set me up for a knee replacement He also offered me pain meds to help me get thru to the surgery which is scheduled 90 days from the last shot It was a pleasure dealing with those folks Here is where an unpleasant unnecessary took place I called Ortho at UPMC to cancel the second and all subsequent Gel shots and the clerk told me to hold on while she discussed it with the doctor I waited till she came back on the line and she then said well the doctor wants me to tell you that If you change you will have to pay for it all including Knee replacement Cash out of pocket She was rude and it seems that she was being vindictive and snotty I simply said OK good bye Later I contacted VA and they were VERY helpful They instantly sent out a letter authorizing anything I needed to get the knee fixed to include surgery therapy whatever would be necessary and they would pay for my medical needs I am a 100 disabled Vietnam vet and thankful for the VA