Urpad Property - Bristol based nationwide estate and letting agency
Based on authentic user experiences
TONI SNAITH
6732 reviews
N/A
10 months ago
DO NOT GO ANYWHERE NEAR THIS COMPANY
DO NOT GO ANYWHERE NEAR THIS COMPANY This is the worst company I have ever had to deal with They are unprofessional rude and are only seeking to make money from tenants Background Info - Lettings Angels pass on potential tenants to URPAD property so sadly reviews for URPAD are not always picked up until it is too late That was our experience Our story - 2 weeks before the tenancy was due to start all 6 tenants were advised that instead of 2 months half rent it should have been 1 month and had to sign new tenancy documents This arose apparently after an audit Original documents were signed in January but audit took place 2 weeks before the tenancy was due to begin When we queried this Shannon who is particularly rude told us that we could either sign it or not and that we weren t the only property for this to happen to As if this would make us feel better Does this happen regularly then - The property was filthy when it was taken on in July 2021 even though handing over of the keys was delayed so that cleaning could take place We complained to URPAD on both of the above points however no-one even took the time to reply although this was chased weekly by phone so we took our concerns to The Property Ombudsman and were awarded 350 The managing director of the company David Maidment blamed COVID amongst the staff for not actioning our complaint and NO apology was forthcoming - The tenancy ended in June 2022 and an invoice for cleaning was presented to us The invoice contained charges of more than 646 however this was full of inaccuracies it was for a 7 bedroom property and our property had 6 bedrooms It detailed cleaning requirements such as freezers defrosted However this has been completed by the tenants on the day they moved out The bill was revised to 350 however it still contained inaccuracies Coincidentally this was how much the Ombudsman had awarded us earlier too So the dispute was taken to MyDeposits where we were instructed to pay a contribution of 150 towards the cleaning bill after they reviewed the evidence and the rest of the deposit was refunded to the 6 tenants CONCLUSION1 Do not listen to a word this company says 2 If you do have any concerns take them through the relevant supporting channels such as The Property Ombudsman It is time-consuming but worthwhile 3 My best advice is STAY WELL CLEAR
Zac Ratcliffe
6732 reviews
N/A
10 months ago
Avoid at all cost
Avoid at all cost Worst letting agent in the Uk Mass exit from landlords currently with them Horrible service rude and don t care about your property or tenants
Barry Roberts
6732 reviews
N/A
10 months ago
URPAD AVOID AT ALL COST LANDLORDS
URPAD AVOID AT ALL COST LANDLORDS EXPERIENCEI m a Landlord OF 30 YEARS so god help any contract holders renting via this company I cannot believe how a Lettings Director of the Bristol branch can be so unprofessional i asked for their complaints procedure and solicitors details ref a dispute i have with them AS THEY MADE A HUGE MISTAKE REF LEGISLATION AT MY DETRIMENT His response was that hes not interested in my B llSH T complaint and if i want to go legal go legal LANDLORDS BE VERY AWARE OF THIS COMPANY AS I CAN EVIDENCE BY HIS OWN EMAIL THAT THIS IS HOW THEY TREAT THEIR CLIENTS THEY HAVE ALSO NOT PASSED ON ANY DOCUMENTATION THAT I HAVE REQUESTED TRUST PILOT IF YOU HAD A 0 STAR IT WOULD BE 0 10 07 2024 UPDATE REF THE STUPID RESPONSE BELOW FROM THE COMPANY THE REALITY IS THIS YOU HAD TO COMPENSATE ME BUT I DIDN T WANT TO ADD THAT UNTIL IT WAS RECEIVED SO THE REALITY IS YOU ARE AS STATED AN APPALLING COMPANY AND LIE AS WELL CLEARLY FOUND IN MY FAVOUR AND I THANK YOU FOR THE COMPENSATION RECEIVED TODAY i WOULD URGE PEOPLE LOOK AT THE DIRECTORS BUSINESS HISTORY AS ITS AN INTERESTING READ BUT AGAIN AVOID AT ALL COSTS IT LOOKS LIKE TENANTS ARE ALREADY AVOIDING YOU WITH THEIR GLORIOUS REVIEWS ON HOW WELL YOU PERFORM GREAT BUSINESS MODEL HOW TO UPSET LANDLORDS AND TENANTS PEEPS YOU HAVE BEEN WARNED ALL BASED ON FACTUAL EVIDENCE NOT FICTION
Simon Nicholls
6732 reviews
N/A
10 months ago
Bad poeple
We went to see a house and some andy who was show his a round lie about us said it 8 of his move in to the house but it was it only 4 of us but please watch your selfs as their are pigs their will lie not to give you a house
Sa Llorets
6732 reviews
N/A
10 months ago
Think twice Very rude people
All the employees at this company are extremely rude it feels like we are doing them a favor I rent my apartment through this company and every time I have a problem they don t know how to talk politely I feel like a piece of trash I won t give my name and email address because I m afraid they ll do something at me but if I were you I d think twice
Jess Parry
6732 reviews
N/A
10 months ago
Utilised this company and would highly
Utilised this company and would highly recommend and will be using in the near future Fantastic communication and professionalism throughout the process
Atti
6732 reviews
N/A
10 months ago
URPAD Scott Anderson excellent customer service
Excellent professional support and customer service from Urpad and Scott Anderson in particularly Very professional understanding and very prompt in responding to any queries raised Brilliant
Isabella Pedrette
6732 reviews
N/A
10 months ago
BEST LETTINGS AROUND
We moved into a new build property last September We had a few little things that needed doing here and there and every single time they have been brilliant They call us every time to confirm they receive a request they check on us pretty much every week and I seriously could not be happier I was slightly on the fence about renting with them due to the reviews here but as I needed a new build for health reasons we bit the bullet and I truly could not be happier Not sure if the bad reviews are fake or if maybe they are for older properties with bad landlords - which means Urpad can do nothing about it - but for us they have been brilliant Nicky and Max have been absolute stars and they deserve the upmost respect and praise Thank you so much
