V1ce Reviews

The card is lovely quite beautiful and an impressive technology but just after two days of use the contactless feature stops working In addition prospective contacts are unable to save the contact details after scanning the QR code due to a 404 error message In the end I have to ask them to screen shot and apologise for the technical error Can something be done about this I would love for that feature to be fixed If it is fixed then this is a 5 star product

V1CE is a relatively young company and they are innovative to have this simple and great concept to use only one business card I really love this concept because it s more environmentally friendly and it definitely saves you the cash from those hefty costs As much as I like the texture of my customized design card but this serves me well and with many conveniences Earlier I faced some issues with the service from this young startup but I m glad that someone actually contacted me to address these issues at the soonest moment Mr FF has been kind enough to guide me through the process and I m grateful for the extra miles he took for his customers This is something that all companies should acquire good customer service and experience So thank you Mr FF I m glad to have you made those attempts to contact me despite we are almost 7000 miles apart One thing they can further improve on will definitely be the UXUI in the dashboard User should be able to have easy access and navigation throughout without much problem Next user should be able to have options to link up their social media account such as Linkedin Instagram and FaceBook at the very least We are in the digital age and these social accounts are important to many businesses today Last but not least users should be able to review their uploaded profile photo indicate the recommended size or dimensions would be great before uploading Nevertheless I will try to get my business peers and family to support this for a greener world Thank you V1CE looking forward to better upgrades

Purchase a couple of cards and a bundle received a free wallet as present I put my credit cards in it and they get completely stuck Contact the customer services for help as needed to go out and all my card where stuck so no other payment method Only advice was to force them out That it was impossible Three hours later and several mails asking for help without any I found a very tinny screw in the bottom When finally i could take my credit cards out I reasamble and try it and again was not working properly So i contacted customer service explain the problem and ask for a replacement Answer was that because it was a gift not replacement was going to be giving The wallets is to bulky and only holds few cards so it is not worthy But not even an apologice or simpaty by the customer service After My review in trust pilot a senior manager of the Company contacted me and apologise He provided a anternative gift instead the wallet and promise that a internal review on how to act in these cases and he was to ensure there is proper retaining of all the staff which handle my case Even if I am happy with the respond of the senior manager I think is fare to only increase my review as a three stars just because this should not happen in first place And second that I was expecting a apology fro the person involve Regarding the card is really good and works properly The customer service during the procces was good It just the respond during this Incident that has let the experience down

The company has now contacted me to resolve issues Happy that they have responded to my complaint but should not have taken this initial one star review to get them to deal with matters I am now amending to reflect this Customer support is worse than appalling Waiting seven days for a query to be answered chased several times all met with We will get back to you covid covid etc No point in buying and not then getting help when it is needed

Interesting concept but that s it The user panel is a drama It looks counter-intuitive and has bugs The settings do not save and many functionalities are missing I believe it is at a very basic level I am a web developer with over 10 years of experience I am glad that I chose the plastic version of the card because at the current level the more expensive version is a waste of money Maybe I ll change my mind when the user interface finally starts working normally Good luck

The product information given is misleading - they dont actually provide all the services mentioned and sold After approval of my design it took them 6 days to print and hand the card over to the shipping dept and then a further 4-9 business days to ship it The world wide shipping timeframe is also incorrect - I am still waiting for my order some 16 days after order design approval and printing They have two websites - one for sales and one for the card set up they are not linked The card set up is slow and confusing with little to no guidance on how to use it The elements advertised as being standard fare with the cards are not and you are repeatedly pushed to buy pro subscriptions through their app Edited I have updated my review due to their service recovery I was contacted by senior leaders in the business who must be commended for this to recover the situation They sent a new product via a courier which was received within 3 days The quality of the product when received is very high and I am pleased with this The set up information and guidance is a little disjointed but it s ok I have successfully set the cards up they have been helpful in providing advice and guidance on some issues faced I ve only used it once or twice now outside of testing on my own phone and it wasnt successful with Samsung model but hopefully this wont be the same for all Samsung models

The rep John who helped me fix some of the changes was very helpful However setting up the card is not all that intuitive and can be improved upon